Overall the customer service was horrible. When we asked questions, the answers were condescending. When we asked for a map, the employee pointed to a clipboard on a floor that contained a stack of maps. While they were trying to work on a process for crowd control, it was very unorganized, rude and uninformative. Not worth a visit unless you've... more

We spent an afternoon at the Shedd Aquarium with four adults and four pre-teens. Parking was easy in the Soldier Field garage.The Amazon rising exhibit was rich with underwater life and easy to read displays. We could have spent hours in just that one exhibit ! Throughout the museum we found friendly staff who answered our questions. Best of all... more

Great place to take kids! Love the downstairs play area for kiddies. They can actually touch some of the sea creatures. My son loved the beluga whales. The best part is it is super kid friendly. I was able to feed him snacks near most exhibits! more

I visited Shedd with my wife 15 years ago and we loved the setting of the place and the way in which the exhibits and displays made you feel as much part of a research or science institute as a tourist site. We were looking forward to returning with our 2 boys. Yes, it got very busy so we got... more

I'm sure the aquarium is very nice, but it was so incredibly jam-packed with people that we couldn't even get close to most of the exhibits. And, when we left, the line to get in literally had hundreds of people in it. Fortunately for us, the aquarium was part of the Chicago Go Card (which I highly recommend), so we... more

It is very unfair that Shedd Aquarium does not tell visitors that inexpensive tickets are also available: Aquarium Only admission is $8.00 for adult and $6.00 for child 3-11. They used to list this "general admission" as one of the ticket options, now is available "only if you ask". I've been to Shedd Aquarium at least once a year in... more

We went on a Friday and it was really busy. Almost so bad it was hard to see any of the exhibits. I would recommend going below the main stage to see the dolphins. The main show fills up really fast plus you can’t get a stroller down there. We would have had to hold onto our 16 month old... more

The Shedd is a do not miss on any trip to Chicago! We are members and go on a regular basis and every time we go we see something new. Do not miss the pacific white sided dolphins and the beluga whales. The best view of the dolphins is in the underground viewing area it is also less crowded. The... more

Arrived at 1pm, and was told we could buy tickets for the NEXT day, took us 4 hours to get there, we were sooo MAD!! Wrote the aquarim a letter, was told they would send us e-vouchers to get in free as their special guests, never received them more