I think the recession is taking its toll since our previous visit 11 months ago. The concierge now works behind the front desk, assisting with check in/out, and there's a WII station off the lobby where the concierge desk used to sit. I didn't see a bell captain, but there was adequate staff ("bell boys" sounds outdated) to handle the... more

Had a great stay at the Monaco Hotel. Manager surprised us with a fruit tray compliments of the Harbor Court Hotel in San Francisco (we had stayed there several months ago). A big THANK YOU TO BOTH HOTELS (check out the attached picture). Great room . . . window seat was the best for relaxing, reading the New York Times... more

My husband and I stayed at the Hotel Monaco in July, 2009. We have stayed at previous Kimpton hotels and have always been pleased. I am an Intouch member, so I was able to get a discounted rate for that weekend which was a big plus! The rooms are spacious and trendy. The free internet was a plus. I was... more

Beautiful downtown hotel close to Millineum Park & Chicago Art Institute. The staff was friendly, professional, & very motivated to make sure our stay was comfortable. At arrival on marathon weekend there was a mix-up with our room requests. We ended up with even better rooms & a free bottle of wine, compliments of Mark at the front desk! The... more

Stayed at Hotel Monaco, Chicago for 5 nights on business and I was very impressed. The staff was friendly from the time I checked in. The concierge was helpful with reservations for restaurants and even got us a reservation at a place that normally doesn't take them. My room had a beautiful view of the Chicago river. There was some... more

Nice size room, very nice staff and great location!! more

We don't normally stay right in the city, but we were without the kids and got a great deal on the room. We had a wonderful time. The room was gorgeous, clean, and quiet. The staff were very attentive and helpful. more

I was very disappointed with this hotel. I had read such great reviews and gave up a hotel with a pool to stay here under the premise that there would be a fish in the room to entertain my child. I emailed the hotel well in advance and they assured me they'd put one in the room. Upon check in... more

Let me start by saying I will return to this hotel. Friendly staff, good location, stylish environment, great graphics, lovely L'Occetaine toiletries. There were, however, negatives to the experience. For example, the bath "bombs" and animal socks placed in the room are not free. Yes, there are price tags/signs accompanying these items, but I prefer my hotel room to be... more