Upon check-in, met with an older white male clerk who looked at me as though I smelt bad when he saw we booked through hotwire. (I am an African-American female) He proceeded to say they were sold out (on a Tuesday night) and offer me a roll away in a partial suite or a smoking room. There are no amenities... more

I just returned from a 2 night stay at the Hilton. The hotel is gorgeous, with an amazing, ornate lobby. I arrived at O'hare Really early in the morning and they let me check in at 9 a.m. They asked me if I wanted to upgrade to the executive floor. i had gotten a great deal on Priceline so I... more

We stayed one night at this hotel and loved it. It was convenient to many downtown attractions. We took a bus up to the American Girl Place and rode the subway back (our kids, 4 & 6, loved these "rides"!). Also, there is a great pizza place just around the corner from the hotel. Our room was clean and decorated... more

The palmer is in a great location. It is 2 blocks from great shopping, including Macys,HM, Sears, Nordstrom Rack and close to Millenium Park. The entrance of the hotel is beautiful and the famous ceiling is worth the money. The room itself is a little out dated, it is nice but you are really paying for the location and the... more

For the price we paid for the room, we were surprised that the exercise facilities were not included. There was no refigerator in the room. The beds were full size, not queen as stated. Internet not included either. Do have drinks in the lobby! more

We got a good deal for a week, we went to visit some friends in the city. It was our first time in Chicago and we loved the city. The Palmer Hilton is a 5 min walk rom the Millenium Park and its so big it takes almost a whole block. It has 3 enrances The Lobby is simply amazing... more

Stayed here for a week for business in late July. Tons of people always running around everywhere. Very busy. "Regular" basic rooms were nothing to write home about. Just your basic average hotel room. The elevators situation were definitely an issue, but presumably this is only the case during the summer months, during the week, when conferences and conventions are... more

I had literally to discuss two hours with the front desk, before I, HH Gold, got upgraded to Executive Level. It was a stinking smoking room. It was very small and after turning the water tap it came brown water for some minutes before it got clear !!! The telephone in the room did not work and the LAN cable... more

We took the train to Chicago for a few days over the fourth of July. Great location as we were able walked everywhere we wanted to go from that hotel. (including to and from the train station). The main lobby was stunning. The staff was professional. The room was clean. The price was very reasonable. The room was a bit... more