The Palmer House Hilton hotel is stunning in appearance. The lobby and ballroom are stunning. The location is excellent and it's only 2 blocks from the Monroe stop (blue line from O'Hare Airport). The staff is extremely courteous and helpful. The beds were quite comfortable. However: 1. Internet options, based on speed, range from $15 - $20/day 2. The fitness... more

I just returned from a 3 day weekend trip to Chicago and couldn't be happier. The staff from check in to check out was very pleasant. While checking in I asked for an upgraded room and they were able to accommodate me with a very nice room on the 'Executive Level' on the very top floor. I highly recommend the... more

One will see a beautiful lobby and an inviting bar. The hotel is clean and the staff are friendly and personable. Large comfortable rooms. I had a leaky faucet in the bathroom, reported it to the hotel and it was fixed that day while I was out about town. It is in the hub of Chicago and public transportation by... more

This hotel is so wonderful in so many ways. You must stay here when you travel to Chicago - it will really take you back to a time in society when things were so grand. The proximity to Millennium Park is amazing. I would highly recommend this hotel to anyone travelling to Chicago! more

Very bad customer service. I made the reservation through priceline and called the hotel just to make sure I have 1 bed instead of 2. The person from room accommodations asked me how I made my reservation. Once she realized that it's from priceline, she gave me a lecture on how the rooms booked through priceline are non-changeable, non-refundable, non-xxxxx... more

The Palmer is a grand hotel in a great location. No, it's not new, but the lobby is spectacular, our room was very pleasant, the bedding was to die for, and our stay there couldn't have been better. It's a short walk to restaurants, bars and attractions, or to the El to take you anywhere else you'd like to go.... more

We loved the Palmer House Hilton. We stayed in room 258 and it was very nice. The hotel was in a great area. We did alot of walking but we pretty much walked every where. There is a great breakfast place on the corner from the hotel. A couple of doors down we got an awesome deep dish pizza. The... more

This is a fine hotel if you can get it at a discounted rate from Priceline or some other service. Clean but small rooms; well-located in the middle of the Loop next to several subway lines; pleasant staff. The only thing that bugged me is that it's one of these places that tries to charge you for things many hotels... more

I stayed at Palmer House with my husband on two consecutive weekends (14-16 Aug and 21-23 Aug), and on both of them the experience was not pleasant for different reasons. At the first time, we were given (as well as the other couple travelling with us) a very tiny bed (about 4ft - 1,2m wide!). It was so small that... more