Loved the location best of with this property connected to the American Girl Place and Water Tower Atrium on the third level. The colors of the deluxe four seasons suites where we stayed we're a pleasing palatte of soft blues and grays. Tres chic modern furnishings, and crystal ball lamps, the room was a fine example of glamorous living from... more

We stayed here for one night with our children while traveling thru Chicago. We had looked ahead to see that the weather was calling for rain, and decided to stay at this hotel because of its location above the Water Tower Place Mall (which now includes the American Girl Doll store that my youngest wanted to see and eat at).... more

Stayed there for one night and loved every minute of it. We had spectacular view of the lake and the Hanckok tower. Room was immaculate, L'Occitane bath products, huge bathroom, comfy bed. In the morning I went to the health club to work out and then swam in an indoor swimming pool. Excellent location, everything is within a walking distance.... more

Having stayed at other Ritz Carltons, and researching this location, I was looking forward to a terrific experience. While okay, there was nothing memorable spending 3 nights at this property. Lobby while nice seemed dated, service average to slow in cafe and at hotel bar. If this spa is world class, I am trying another planet. Pool is small, hot... more

This hotel is fine, we stayed there on a promotion of third night free. Two of the rooms we were given were on a high floor and looked newly decorated in cream tones. The third one was on a low floor and looked dingy and was decorated in blue. The front desk was efficient and moved the 3rd person to... more

Spent President's weekend with my family at the Ritz in Chicago. Used to live in the neighborhood so I knew how great this hotel's location is. The location is the best thing about this hotel. In Chicago the Ritz is part of the Four Season chain. Unfortunately for mr the Four Season's, which is 2 blocks away, is the hotel... more

Was in Chicago for a conference and stayed at the Ritz. From the initial greeting to the very friendly, relaxed and attentive front desk attendant everything was first class. The room's are very well appointed, modern (recent renovation to the entire hotel) and the service was excellent. Great location to access the city and a wonderful place to return to... more

I had not stayed at this property for three years, i.e., before any of the recent renovation. The hotel remains lovely, with attentive staff, and a perfect location. While I had the lowest level room they offered, the views of the lake were stunning and the quality of the furnishings and other aspects of the room were top notch. I... more

I was confident to have a nice stay when choosing the Ritz-Carlton Chicago; but we understood immediately that it was a very bad choice. 1. We had made our reseravtion in April, with an arrival on July 28th. My wife was in Boston the week before, and I was to join her in Chicago on the 28. We had to... more