Love Love Love the Ritz Carlton Chicago! We travel to Chicago a few times a year and we always stay at the Ritz. The staff is so welcoming, Mark the doorman and Lula the lady who sits at the first floor entry desk always remember our kids names. The front desk, housekeeping and room service have been equally accomodating. When... more

Went for a long weekend, a "last hurrah" trip before son 1 leaves for college. We are getting very spoiled and are leaning towards Four Seasons whenever it is a choice (and when we can get a deal that is only outrageous, not astronomical!) Although the hotel seemed almost 2/3 empty... there were really no deals to be had other... more

Trying to be classy (when you're not), describes everything and everyone from the second we walked in. Even the maid, although trying to pretend she was part of the "Ritz" family, acted like she was at Motel 6 on Skid Row, with a frown and a grunt as if we were a bother or she had a hang over. The... more

This trip was for me, my sister, and my daughter, 11. I booked a city view room and received an upgrade to a beautiful lake view on the 27th floor! Originally I booked the American Girl package but about a week before our stay I changed the room rate to the experience more one (best value). However, they still gave... more

Stayed here for 4 days late April 2009 while my husband had a business meeting in Chicago. Our 2 room suite, a supposed upgrade, was claustrophobic and dated. The 2 bathrooms were tiny in 70's style, bathtub/shower combo and more what would be expected in a 2 star motel. Service was spotty. The maid had to be called several times... more

Stayed at the Ritz with a business group in late May. The group had previously stayed at the Four Seasons (basically across the street). I much preferred the Four Seasons. The rooms at the Ritz were nice, but not outstanding. I extended my stay to be with family and so was paying for the room for an additional three nights.... more

I came for a weekend away, to enjoy shopping and sightseeing in Chicago. I've stayed at several 5-star hotels before, but this one far surpassed all the others (and all my expectations). The hotel is gorgeous (from the stunning lobby to the rooms and view),and the service was impeccable. EVERYONE was so friendly and polite, and no request was too... more

This is a magificant, well run Ritz in an outstanding location downtown Chicago. The service was outstanding. Of course, the rate I paid was discounted (group), and although still a little high, was very much worth the price. The bed and bathroom features are exceptional. The service is outstanding. We had a lovely stay and would return without question. more

formally the four seasons, close to mall, retaurants and everything.Attended a wedding here in Nov of last year. Stayed for two nights, had a blast. Been to chicago several many times on business and leisure. other nice hotels the penisula chicago and also trump international hotel and towers chicago. more