I stay at this hotel every March during St. Patrick's Day weekend and it is fabulous. This time, I got a renovated room on the 26th floor and it was great! The carpeting still smelled new. The decor is beautiful! I really enjoy the complimentary kona coffee every mornng in the lobby. And the Sunday brunch is the best in... more

This Ritz is so nice. Everything about the room was comfortable. Giant bathroom with L'Occitane toiletries. Beautiful lobby. Great location. Highly recommended. more

If you've stayed at any ritz you wont be disapointed. Great Chicago location A+ service as always more

I found the Ritz to be absolutely lovely. The staff were great and very accommodating. The rooms were so nice, I wish I lived there! I could not complain about anything during my stay there. It is a little pricey, but you're staying at the Ritz and its the price you would expect to pay. more

Just got back from a weekend trip to the Ritz Carlton. Here are my comments on the hotel. LOCATION: Great location, less than a block of Michigan Ave. Right near Water Tower Place mall. Within walking distance of great stores and restaurants. HOTEL: The hotel is actually located on the 12th floor of Water Tower Place. You need to take... more

I spent a week at the RC attending an on-site Conference. The staff, room, and experience were AWESOME. We requested early check in, and not only did we get in @ 10 a.m., we also got an upgrade to a lake-view room. The staff were all wonderful, esp. the folks at the concierge desk. And the location can't be beat.... more

If you are expecting Ritz Carlton standards then do not stay here. The rooms are very dated and worn. The white paint on the doors and walls has started to turn yellow. Antique televisions stuck in a corner of the room. The staff switched our room 3 times, but moving us to a lake view room does not make up... more

This is a Four Seasons property and not quite up to the Ritz Carlton's standards. The carpet was frayed and the furnishings were a bit dated. We had trouble with the thermostat, which was addressed immediately. It always seemed warm and a bit stuffy. But, the view was magificent, staff was wonderful and the location (one bock from the Mag... more

I am not a big fan of the big chain hotels but in general you can not go wrong with a Ritz property and Chicago is not different. The rooms are spacious and in the typical style of all Ritz rooms. Lobby/Check-in No issues with check-in or check-out - no lines Lobby is nicely decorated, though the view of the... more