The world class Ritz Carlton service, and great location, live up to the 5 star expectations, but in the end, this is an old Chicago hotel, and unfortunately the rooms (the most important feature of any hotel) leave too much to be desired. When paying over $400 a night, I would expect at least a Plasma TV, or some sort... more

I have stayed at this Ritz-Carlton before and always look forward to returning. This visit was overall very good, with a few minor complaints. I always feel spoiled by the Ritz's attentive staff, which is usually on top of their game. On this trip however, on my second night I noticed a small reddish brown stain on the pillowcase. This... more

Stayed 3 nights in this centrally located hotel. Everything ran smoothly. Checkin was quick. Got upgraded to a suite overlooking Lake Michigan. Snacks and wine were waiting for us. Room service was good, prompt and hot. Lobby bar is nice and airy with good lake views. Fitness center and pool are first rate. They even have a rooftop sun deck... more

I booked my 4-night stay at the Ritz for a conference so the rate was reasonable. The hotel lobby was elegant and my room was very nicely appointed, with a generous supply of L'Occitane products, complimentary bottled water, double sinks in the large bathroom, plenty of towels and a robe/slippers. The staff was exceptional; knowledgeable, helpful, efficient and courteous; I... more

My husband and I were celebrating our wedding anniversay. This hotel could not have been nicer. We had a beautiful room, with a view of the city, Lake Michigan and the Navy Pier.On the day of arrival, when we returned to our room we were greeted by a bottle of champagne and chocolate covered strawberries. What a nice treat!! Every... more

I stayed at the hotel for a conference and then decided to stay with the family afterwards. The hotel sure does know how to take care of guests. We stayed in one of the executive suites they are located on the corners of the hotel so you have two windows in which to see the skyline and the lake.We were... more

We stayed four nights at a cost of $350 per night and this was discounted rate from $500 per night. Our opinion is that the rooms were only fair in quality and this was the opinion of several of our family who were in rooms of their own. We decided a reasonable room rate should have been around $150 per... more

The Hotel Ritz Carlton was not ranked the no. 1 hotel in Chicago by Conde' Nast for nothing. Although one would expect the hotel to be large and imposing, it is quite the opposite. Once you take the elevator to the 12th floor lobby, the hotel becomes a wonderul oasis away from the hustle and bustle of a great city.... more

This hotel has a great family package which I highly recommend. We are by no means the "typical" client that would stay at the Ritz, but last year after reading a review in one of the local papers, I thought we'd give it a try. And this year was our return trip. When you check in, they bring out a... more