While the general upkeep of the hotel was pretty good, the service was bad. Specifically, when we arrived, we noticed that there was a bottle of wine in the minibar that was already opened. We called the front desk and asked them to restock the bar and to make sure we didn't get charged for the bottle. To make this... more

If you are a regular Ritz Carlton customer you will be disapointed in this property. From the entrance level with the dirty stained carpet to the hard upsell at check in (not complimentaqry upgrade) you realize something is amiss. View is great as well as Mag. Mile locaiton--but unless a view is worth $800 you should choose a different property.... more

I was fortunate enough to spend several days in Chicago for work and pleasure. The Gold Coast area and Miracle Mile are wonderful places to vacation, as evidenced by throngs of tourists everywhere. I stayed at the Ritz but also visited the Four Seasons and the Peninsula. My review is based somewhat on comparisons of these three properties. The main... more

When you come to Chicago and you want to spoil yourself, your loved one and family, stay here. PERIOD. It simply rocks. Everything you could want from a hotel in the world is here. Elegant room (get the Four Seasons Suite), magnificent food, wonderful gym, pool, lobby. You name it, the Ritz Carlton has it. Just an impeccable choice! If... more

My husband surprised me with a trip to Chicago for our 5th Anniversary. Everything he requested was honored (higher floor, great view of city and lake and fireworks). He also requested rose petals to be sprinkled around the room and they not only accomodated his request but sent us a bottle of champagne and chocolate covered strawberries to toast with...... more

Stayed three nights over the July 4th holiday. Staff was wonderful and went out of their way to make you feel welcome. Hotel location was great for shopping and doing the tourist thing. Room was very clean and well kept. Fitness facilities were some of the best I have seen while traveling. Pool was a little small, but it is... more

A very well located property. Rooms are a good size. Staff were all very polite, but seemed less genuine and warm than I have experienced at other Four Seasons properties. One needs to take an elevator to the lobby - and then another to the floors where rooms are located.Not a big deal at all if you are there a... more

How difficult is it to outfit a 5 star hotel with a decent TV...the Sheraton has nice flat screen TV's...but not the Ritz? This hotel is old and showing its age...the furniture needs to be replaced, and the rooms need to be updated. Rumor is its for sale, so that may be the reason. I would stay at the Peninsula,... more

My profession allows me to travel worlwide and stay in many luxury hotels. This hotel has an entrance at the street level with a desk for an attendant who provides directions from the lobby to the 12th floor where reception is located. The street level lobby is lackluster, the elevators are old and slow and the reception floor is the... more