I've stayed at this hotel twice. I would highly recommend it. It is old and a little out dated but still is wonderful. The bed and linens are amazing, they make you just want to stay at bed all day long. The location is great, you can take an elevator down to the shopping centre and you can walk to... more

My husband and I stayed here for 3 nights on a weekend getaway. For it to be a 5* hotel, managed by the Four Seasons, we expected more. Everything about the hotel was just "average", except for the location. The rooms need an update and we did NOT experience services any better than a good 4* hotel. The location was... more

This hotel is in an excellent location in Chicago. One can walk just about everywhere on the Gold Coast and Near North Side. The hotel itself is very nice. Our room had an awesome view, was spacious, and the bed was super comfy. more

I admit I had high expectations but when spending $500 a night, I believe that is justified. We stayed in a suite - it was nice and no complaints with the room. I was disappointed with the service. Here are some examples why: We had wine in our room before leaving for dinner and it took approx 45 minutes for... more

The Four Seasons service is just unbeatable. We stayed in an Anniversary Suite at the Ritz Carlton Chicago for 3 nights to celebrate our wedding anniversary. When I booked the room I told them we were staying for a special occasion, but didn't really have any expectation that there would be any follow up. Was I wrong, from the second... more

There is a lot of competition out there for your hotel dollar. I did the research and considered every option, but in the end was lured in by the brand name. A Ritz run by the Four Seasons? I threw all my research out the window and thought I couldn't go wrong, but I did. For the same money, there... more

It was my sister's first weekend away from her kids in seven years and I wanted this to be an extra special getaway. I booked a room with two beds, not expecting to find twin beds on arrival... However, that was not the only reason we didn't sleep well - the walls creaked very loudly all night long! According to... more

The staff and the hotel were both wonderful. The Ritz was true to their reputation at this property. Even with all of their business travelers, they were very kid-friendly. They welcomed my 8 year old daughter with a gift from their toy wagon (the toys were a bit childish for her but it was fun nevertheless) at check in. They... more

We spent 6 great nights here in November.The location is second to none, Michigan Avenue on your doorstep and your own mall accessible through the third floor. Our corner suite on the 29th floor had great views and the lobby (12th floor )was a very pleasant place to hang out for breakfast, afternoon tea or cocktails. What sets the Ritz... more