We just spent 2 nights at the Swissotel in Chicago for a daughter's graduation. I've stayed in other Swissotels and assumed that this one would be of the same level. I was wrong. The normal and expected amenities such as robes, magnifying mirrors, a morning newspaper and decent toiletries were all missing. Instead we were offered a rude and incompetant... more

Luxury hotel at the mouth of the Chicago river and Lake Michigan. Building is shaped like a triangle and only has about 17 rooms on a floor, so very quiet and no hall noise. Service was excellent (when you called the front desk they addressed you by your name) and housing came as soon as asked. Room was larger than... more

Room 1619 was a very nice room, had a great view, beds were soft and very nice to sleep in, TV was very nice, show was very nice, staff was awesome saw to every need I inquired about. $52 a night to park, read very carefully about the room service charges,swimming pool and internet charge in your room, and of... more

The Swissotel has everything going for it and should be ranked higher. LOCATION Perfect. It’s right by the Chicago River and it’s proximity to Lake Shore Drive, makes for a quicker cab ride to the Airport or north to Wrigley Field. There are few buildings between the Swissotel and Lake Michigan, making for gorgeous views, yet you are in the... more

I stayed here for a conference in late April 2009. I liked the view from the hotel (river view from the room, but a fabulous lake view from the elevator area). The hotel is shaped like a triangle from the sky, and this strange shape combined with the location of the elevator shafts made many rooms quite noisy. One of... more

I stay here frequently, due to business travel. They have demonstrated a wonderful ability to deliver consistent service and go above and beyond. The views are remarkable! The management is amazing and looks to make any/all accommodations and truly create a 'home away from home'. Also, enjoy their in room amenities, workout room, pool, and lobby bar. more

We booked this via travelzoo and got an amazing rate. We came to Chicago for my graduation. The view from the pool area is to die for, almost 180 degrees of the city from the 42 floor. The view from the rooms is of the river and city, Lake Michigan or of Millennium Park. The rooms were great, the staff... more

Disclaimer: I am not a world traveler…I’m not even a regular traveler. I might take one trip per year and that one trip is usually just to visit family out of state. I am not rich. I am just an elementary school secretary who still lives at home with her retired parents. I have stayed in a 4-star hotel just... more

For a four or five star hotel, was not overly impressed. Room had coffee but no coffee machine...phone call fixed that. Shower leaked at the base like the Lincoln tunnel and followed the hose on the way down...shooting out the side of the bathtub onto the floor...lot of rejigging after learning the lesson of not putting clothes on the floor.... more