Let me set up the scene for this conference trip. 4 hotels, 4 nights. Everything that could cause hotels to be booked (U2 concert) was going on in Chicago...and several idiot wedding parties here at the hotel mid September. Our night at the W City Center was a Sunday. This area of town is DEAD after dark, and almost uncomfortably... more

My wife and I,went here for a romantic get away...I choose this W for my wife and to my surprise...This was a very nice and updated hotel that we both feel in love with! We ate dinner once and breakfast once and both times and the meals are awesome! The rooms are small but very very nice. with upgraded t.v.... more

A bunch of wanna-be trendees in a plastic hotel that is impossible to cover up small rooms with incredibly small bathrooms with Ikea furniture and plastic over-priced everything else. We were part of a wedding party that had a large block of rooms - the comments above reflect not only the consensus of our group, but also that of another... more

- Rooms are small - Bedding not very clean (lots of hair and stains) - Location is horrible if you like to explore (the area is dead at night) The topper was that the hotel had no water at 7am on a Monday morning. The front desk said that a pipe burst and water was cut off to all rooms.... more

The good: location (for my meeting) The bad: tiny room, no coffee maker (expect one in a $250 room!), had to travel 3 floors to find a working icemaker, took 10 minutes to check in, room offered a bottle of water for the low low price of $8! (COME on. They also offered an $8 bottle of wine for $58.)... more

The hotel is just fine for a business stay - it is moderately clean (see below) and the staff do seem to care about your stay. Nonetheless something is wrong when you can't open the toilet seat because the toilet paper roll is in the way. I had to take the toilet paper out in order to open and close... more

This was our first stay at a W hotel and we chose it primarily because we got a great deal on the room for our quick weekend visit to Chicago. The 'L' is right around the corner making the trip from Midway airport directly to the hotel very easy and also makes getting around Chicago pretty convenient. Our room was... more

I always think that any service oriented entity should be measured by how they respond to things that are out of their control - and today that happened and in my mind W - City center COMPLETELY FAILED. W -City center had pipeline disruption this morning at 8 AM. I was trying to get to shower around that time -... more

My husband took me to Chicago for our 1 year Wedding Anniversary and we stayed at the W. First impressions upon check-in were UNimpressive. The lobby is quite large but the actual check-in area is small, dark and cramped and there are individuals who clearly speak english as a second language standing behind kiosks to greet you. Our room was... more