I stay in lots of W Hotels. I have seen it all...and then some. The staff was nice, some were exceptional (Mark Bernardo), and the Acura Experience folks saw way too much of us. I was actually a little excited about this hotel: across the street from the beach, beside my conference at Navy Pier, walking distance to MI Ave,... more

Stayed here for a night during a business trip. Had a King Room (#2017). The bed was one of the best I've slept in as far as hotels go. Loved the decor and the overall set up. Especially loved the Bliss Ammenities! Bathroom had only shower, no tub, in case that's an issue. Hotel is walking distance (4 Blocks) to... more

W on Lake Shore Drive is a hip hotel right on Lake Michigan. We arrived off a train from NYC and got in early but were able to check into a great room facing the lake. The beds are the most comfy I’ve ever stayed in. Yes, the bathroom configuration is a bit weird with shutters that open onto the... more

Hotel is right on the lake by Navy Pier, which has some tourist restaurants, boat trips and is a stop for the double decker bus sightseeing tours. Its about a 20 minute walk from the Magnificent Mile shopping area so if you just want to shop you might be better staying closer. Apart from Navy Pier, there isnt much in... more

I have stayed at this W Hotel and the W Chicago City Center. Both stays were for business. I'd recommend the City Center location for business travel as I thought it had a quieter, cooler atmosphere and also better rooms. Both locations offer free internet in the lobby, but you have to pay for internet access in your room. The... more

We thought this hotel was in a great location and it was pretty easy to get to from the airport..love public transportation! It is situated right across from the water, just the road in between so it was lovely. We didn't have any issues with noise or anything either, which was nice. we didn't try the restaurant so have no... more

We stayed at the W on our anniversary because we live in the suburbs and didn't want the long drive home after a late evening dinner. We arrived at about ten to four and we were told they we running 30 minuets behind. Considering check in is at three, this was pretty poor. An hour and a half past the... more

Check in time was at 3:00. We did not get our room till 4:00 and my parents could not get into their still 5:00. We were told we could get in our rooms at 3:20. When talking to management she had a oh well attiitude and did nothing. The rooms were nice but the service was absolutely horrible. Do not... more

We stayed because it was close to Navy Pier and we heard the W was a "trendy" place to stay. "Trendy" in this case, means particle board furniture with shoe polish touchups accented with non functional window blinds, blaring elevator music, cough drop and moth ball smelling hallways, dusty glasses and $6.00 bottles of water. Room service never showed so... more