I have stayed at this bed & breakfast now for the third time, and will NEVER stay there again. Let me start by saying the place sure has great potential thanks to its old-style charm and unbeatable location for business travellers attending McCormick Place. Management however seems absolutely set on driving it to the ground. I have never encountered such... more

I agree with "Wheeler Mansion = Bad customer service". The "general manager" that showed me around when I checked in talked a good game, offering all sorts of concierge services (which I never used), but when it came time to pay for my stay I was given the same line about being liable for 100% of my reservation, even though... more

The History: In the defense of this wheeler mansion hotel I have had good experiences here before in 2005. I booked 8 rooms that year for a sales staff meeting and the manager, Gary, took fine care of us. Even the manager that was there before Gary, his name was Michael, was an excellent person and very prompt and professional.... more

TERRIBLE. We stayed there based on some good reviews we've read, but after our experience the only thing that makes sense is that the managment are the ones writing their own good reviews. It is the worst service we have ever experienced!!! Please don't stay there. The owner "Debora" is very rude and inflexible and our breakfast was late and... more

My husband and I frequently visit Bed and Breakfasts throughout the country and The Wheeler Mansion has taken our #1 recommendation. From the moment we contacted the property to book a reservation we had an excellent experience. The gal we had booked through was incredibly friendly and also helpful in deed. The hosts, Sara and Gary, were fabulous. Throughout our... more

I've read the positive reviews that rave about the area that this hotel is in... I just don't get it! The south loop is partially residential and partially government housing. I did not feel safe walking around at night and, in fact, saw a car in the alley with a broken window. It is close to McCormick Place and I... more

During the hotest weekend in Chicago the ac was broken prior to our check in. The staff failed to inform us at check in and after trying for an hour to adjust the temperature we were finally told that the ac had been off for most of the day. The staff leaves after 6pm. We left our room when the... more

The Wheeler Mansion is a fantastic building with great rooms. Unfortunately it has by the the worst staff that I have ever dealt with. It is extremely difficult to get a hold of anyone and when we did, they were rude and condescending. Rather than hear any issues which we had, they were defensive and only argued. This is not... more

Wheeler Mansion is close to McCormick Place, and that works very much in its favor. Otherwise, however, the neighborhood is empty; it is all residential with very little activity and is not as convenient to tourism as the website implies. The building is beautiful and very nicely furnished, but not built or managed to be a hotel. The very limited... more