Front desk was cold and unfriendly. My room had a stained carpet and was very small. When I informed the front desk I was unhappy, they moved me to an even smaller room (with a smaller tv) that DID have a cleaner carpet, but was located next to the maid's closet. Needless to say, I had to listen to the... more

We decided to stay here partly because of Tripadvisor No 1 position and partly because of good room price deal (300 USD per night). It is a nice, big hotel and as you would expect from Sofitel more fancy oriented. Rooms are large with very (really very) comfortable bed and HD plasma TV though a bit soulless. On the first... more

We recently returned from a 3-day weekend at Chicago's Sofitel Water Tower. Here are our observations: Positive: 1. The hotel is located in the very upscale, beautiful Gold Coast of the city, two blocks from Michigan Avenue, and also a few blocks from the beach. 2. Every aspect of every management and employee-level worker at the hotel was professional, gracious,... more

My husband and I have stayed at several hotels in Chicago over the last few years (the Renaissance on Wacker, Westin Michigan Ave, and Hotel Monaco) and the Sofitel is definitely our favorite. The beds at this hotel are amazing (I didn't want to leave in the morning!), our room was comfortable,clean, and bright, and the bathroom was very spacious.... more

Sofitel Chicago is a great place to stay, if you dress and act like a well-to-do European. Think twice if you like to wear casual clothes or are of small stature, or a person of color. The rooms here are nice- I liked the huge window that covered one wall, and the color schemes of warm beige, that are calming... more

Stayed one week in March. Perfect hotel, very friendly and helpful staff, great location. Hotel and rooms stylish and well kept. Very quick check in and out, staff always asked if i wanted a taxi whenever i was walking out. Would not even consider another hotel if i was going back to Chicago. My only complaints would be the room... more

Just spent two nights at the Sofitel and had a fabulous stay. Immaculately clean room, contemporary/comfortable style, plenty of space for two guests in one room, city view. My favorite thing: quietest room I've ever stayed in!! Complete silence. Housekeeping didn't knock on the door or bug us in any way. When we left for a while, we let them... more

As a hotelier, I have to say it was one if the best hotels I have stayed. Nice blend of contemporary and classy design. The rooms were clean in design but still had a warm feel to it, and were also large for a city hotel. The service was great - experienced the Fron office, the bar and the a-la... more

We stayed at the Sofitel for a week in March after reading all the reviews on trip advisor. I'm happy to report that almost everything was perfect! The bed (mattress & pillows) were probably the most comfy ones i have ever slept on!! Bathroom was large and power shower was superb. I appreciated the 24hr gym with the tv screens... more