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Courtyard by Marriott Chicago Downtown / Magnificent Mile


Courtyard by Marriott Chicago Downtown / Magnificent Mile
Hotel class 3 of 5
165 E Ontario St, Chicago, IL 60611
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Traveler Reviews

94% Recommend
4.5 of 5 stars 121 reviews
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By trip type
All (121)
[ Date ] [ Rating ]
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5 of 5 stars
lsabjazz 5 contributions
NY
Jul 4, 2009 | Trip type: Family New

I was at this hotel for three nights at the end of June through the beginning of July. At the time of my original booking, the price for a larger, two queen room was $200 per night. However, a week before our stay, I checked their website and saw that the price was listed at $110 per night! I called... more

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1 of 5 stars
chuckawala 35 contributions
El Paso, Texas
Jun 25, 2009 | Trip type: Business

I had booked this property for 3 nights on a business trip to Chicago, thinking that Courtyard was a good choice. Upon arrival, I was surprised to discover that the front was under scaffolding. The front desk was attentive and the room was ready. I got to the room and it had dirty linen and silverware in front of the... more

Management response from
CourtyardMagMile, Director of Sales & Marketing

Chuckawala, I deeply apologize for the poor experience you had at our hotel last week. I am embarrassed that you were checked into a room that was not up to our high standards of cleanliness. I also understand how the scaffolding can be frustrating, but our hotel is in the final week of completing some painting on the outside of...

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5 of 5 stars
HELLOWORLD1207 1 contribution
Iowa
Jun 23, 2009 | Trip type: Couples

I really enjoyed my stay here. The room was very clean, the staff were all very nice and accomodating. It was very close to many things to do downtown. My only complaint was that the phones to the hotel were out and we could not get directions, but this was not the hotel's fault. more

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5 of 5 stars
NEMplsTravel 4 contributions
Minneapolis
Jun 16, 2009 | Trip type: Couples

We arrived very early in the am (7:30) and the staff did not hesitate to check us in. they were up front that the room did not match our request but we could move to another the next day if we wished. We took the room and it was very clean and quiet. I can't say enough good things about... more

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4 of 5 stars
sdt410 3 contributions
Central Illinois
Jun 9, 2009 | Trip type: Business, Solo travel

This hotel needs some updating, but the value received ($128 per night), the location (one block off Michigan Avenue), and the friendliness of every staff person I encountered makes up for any perceived flaws. The room was clean and comfortable, although on the small side, but had every amenity that I required, including free hi-speed internet. For some reason, the... more

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5 of 5 stars
melsgk 3 contributions
Cave City
Jun 1, 2009 | Trip type: Family

This is a great hotel, I can not say enough about how friendly the staff are at this place. My son bought a water gun at the disney store, needed a screw driver to open it to insert battteries guy at the front desk had maintenance get him the screwdriver, with a smile! Security is amazing, key to get up... more

Management response from
CourtyardMagMile, Director of Sales & Marketing

Thank you for your glowing review of our hotel. We pride ourselves on having superior customer service and are excited to read about your experience at our hotel just off the Magnificent Mile. Guests like yourself feel a difference when they are here and we truly appreciate you taking the time to recognize our staff. We look forward to serving...

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4 of 5 stars
slowee08 17 contributions
Greensboro, NC
May 24, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

Located one block from Michigan Avenue, great staff, clean rooms, feeling of safety, and good price of $89 booked via major airline website. more

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3 of 5 stars
betsy1224 14 contributions
Boston
May 8, 2009 | Trip type: Solo travel
2/2 found this review helpful

When I originally made my reservation at this hotel for a Sunday night stay, I got a $209.95 "Stay for breakfast " rate. About 10 days before my trip to Chicago, I got an email through my Marriott Rewards membership saying that the age 62 and over rate for this hotel was $119, so I changed my reservation to the... more

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3 of 5 stars
Urban_Traveler_100 7 contributions
Los Angeles, CA
May 2, 2009 | Trip type: Business, Solo travel

I stayed here for 3 nights on business. The hotel had a great location, just steps off of Michigan Ave and all of the shops. The staff was very friendly, and there was never a line at the front desk. Breakfast room service came on time, and internet was included in the rate. The room was very average, had a... more

Management response from
CourtyardMagMile, Director of Sales & Marketing

Thank you for your valuable feedback about our hotel. We are pleased to hear that you enjoyed our hotel's location and service. While our sleeping rooms are some of the cleanest in the Courtyard brand, we are excited to have a multi-million dollar renovation in early 2010. Thank you again for helping us improve our hotel.

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3 of 5 stars
jmuemos 16 contributions
Washington, DC
Apr 23, 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I stayed here for one night on 4/17 because we redeemed our Marriott points so it was free. The location is great - right off of Michigan Avenue - if you are here for shopping it's a great place to be. The hotel is very large and very busy - tons of people in the lobby and... more

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Courtyard by Marriott Chicago Downtown / Magnificent Mile Also Known As

Address: 165 E Ontario St, Chicago, IL 60611
Chicago Hotels Courtyard by Marriott Chicago Downtown / Magnificent Mile
4.5/5.0
121