I was scheduled to stay at the Hard Rock in June, but had to cancel. I had booked the hotel back in January. When I called six days before my arrival date to cancel, I was told that I would be charged for my stay because I did not cancel seven days in advance. I told the customer service rep... more

I went to the hotel with my boyfriend for his business party and stayed there 3 nights. The hotel looks ok, but the rooms are very dark. I really couldn't tell how I looked since they were so dark, and I felt like the carpets in the room generated too much static electricity but that's probably just me. The location... more

My husband stayed here for two weeks while in the Windy City on business and I joined him for a long weekend. You have to 'adjust' your expectations when staying at the Hard Rock. It is dimly lit and decked out with Rock legends pics, paraphernalia, etc. It is a pretty convenient location being close to a train stop, and... more

Really great buzzy place – one that I will visit again and again. more

We had a perfect stay here and I would consider it a terrific value if you obtain the room as we did through hotwire. I wouldn't know how to compare it with alternatives if you had to pay full price. I would go back - this is a perfect location and it was somewhat distinctive. Building renovation is really inspiring.... more

I've stayed at better 2 Star hotels than this one. The pictures do not do it any justice. Rooms were filthy. I had to request housekeeping to clean our room on the second day. more

We booked a room for a "four - star" hotel in Chicago via a discount website. While the location of this hotel is fabulous, we did not feel that the four star rating was appropriate. The concierge and bell service were slow and somewhat unresponsive. The lobby and room were unimpressive. You can hear lots of noise coming from outside... more

My husband and I stayed at the Hard Rock Hotel in Chicago for our 1 year anniversary. The hotel was very clean and the staff was friendly. The best part of it was the location. Highly recommended! more

This hotel was chosen for me for a business convention. The lobby was pretty cool. But the rooms were tiny and very dark. I had a huge picture of Kiss above my toilet. It was very hard to do my makeup or read because of the lighting. The location is OK. You have to walk a few blocks to get... more