Only spent one night but we had a great experience. We were able to check in early and they upgraded us to a larger room, which doesn't happen often when we travel. The staff was helpful. The room was very comfortable for us (it included a microwave and refrigerator) and immaculate. Another traveler's comments reminded me of the squeeky clean... more

We loved the location of the hotel. The room was spacious, the bed a dream. Wonderful to have the convenience of a microwave and refrigerator. We were allowed to check in early which we so appreciated after a very early flight. Free use of the business center was very helpful. Very nice and friendly staff. Enjoyed the whirlpool after lots... more

I read a lot of reviews online before booking this hotel. I had high hopes, but was expecting some letdowns. We only stayed one night, but the hotel was all that hoped and more. We were upgraded with no fuss to an "extra comfy" room, and it was. Every last memeber of the staff we encountered were wonderful. They were... more

This was a great location for the price. We were in town for St. Patrick's Day and could not be more pleased with our stay. The hotel was in a great location and we walked everywhere. It was a short walk to the River and there were plenty of Irish Bars close by as well. The front desk staff were... more

I want to start off and say that I had not one issue with this hotel! While not extravagant, it had everything you could need. My room was huge and clean and comfortable. The front desk staff was SO nice and helpful. The location was perfect - nice safe neighborhood a block away from Magnificent Mile, and close to lots... more

The room was clean and spacious with neutral furnishings. The bed was comfortable but squeaky and the pillows were squishy. The fridge and microwave in the room were nice. Everything in the hotel was updated and in good condition. The pool was small, but well maintained. The chlorine was strong and the deepest part was 3ft. 6in. The staff was... more

We stayed 2 nights in November 08 and it was great being a block away from the Magnificent Mile, where the Santa Claus (Festival of Lights) parade was happening. Location: The location is great and we walked to everything! PF Changs, Howl at the Moon for duelling pianos and we even walked to the Wicked Theatre. It was a great... more

We stayed at the Four Points because we were making a trip with our 6 year old to the American Girl store and this hotel is recommended on the AG website. We booked the AG package and were given everything promised. Our daughter loved the "extras" that came with this package and she was treated like an adult. She also... more

If you have a problem do not expect the management to respond or care. My wife booked this hotel for a getaway to celebrate our thirty-ninth anniversary. Upon check-in we found it curious that for an extra cost you could upgrade to "extra comfy." Since we did not select this option we can only assume that "extra comfy" includes bed... more