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Hotel class 4.5 of 5
55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
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Reviews you can trust

86% Recommend
4.5 of 5 stars 272 reviews
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By trip type
All (272)
[ Date ] [ Rating ]
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4 of 5 stars
SeattleMomandThree   1 contribution
Seattle
Nov 2, 2009 | Trip type: Friends getaway New

For our mom's weekend away, this was a fun, hip and conveniently located getaway. This would have been a 4 star rating across the board, but for the very noisy noisy rooms. At first I was on the 6th floor, and the street noise (cars going by, alarms going off, people talking/yelling) was unbearable. I usually sleep through a LOT,... more

Management response from
TheJamesGM, General Manager

SeattleMomandThree- Thank you for the feedback regarding your stay at The James. I appreciate the kind words about our experienced Concierge team. I am terribly sorry it was so noisy for you. While the location is great for many reasons, sometimes the noise from being in the heart of the city can be a bother. We do have double pane...

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4 of 5 stars
MARESQ   1 contribution
Ann Arbor, MI
Nov 1, 2009 | Trip type: Couples
0/1 found this review helpful

We stayed at The James for a weekend getaway. My partner had stayed here on two previous occasions for business and liked the property. The location is ideal if you like to wander Michigan Ave. Rooms are comfortably appointed and clean. We had a King Suite which provided ample room if a bit oddly shaped. Bed and pillows are top-notch.... more

Management response from
TheJamesGM, General Manager

MARESQ, Thank you for your feedback and your loyalty. I appreciate your business and am sorry that we weren't puctual in cleaning your room and getting your breakfast up on time. I'll reach out to you offline in hopes of resolving the issue directly. Thank you and look forward to seeing you next time. Best Patrick Hatton General Manager

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5 of 5 stars
Iloveyoga123   2 contributions
St. Petersburg, Florida
Oct 27, 2009 | Trip type: Solo travel

I just returned from a 5 night stay at The James. This is going to be my hotel for all my trips to Chicago. I loved it! The hotel is perfectly located. It is in the heart of Chicago, one block from the Magnificent Mile. I walked everywhere from the Art Institute to the Gold Coast. The room adds to... more

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3 of 5 stars
wrightdad   1 contribution
ca
Oct 26, 2009 | Trip type: Friends getaway
1/1 found this review helpful

I chose this hotel on the basis of its location and all the positive reviews for it. I found the location fantastic - close to where I wanted to be, close to Metro and good food. The staff was very pleasant and helpful. When the tv remote needed to be fixed, they were there in mere minutes with battery replacement.... more

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4 of 5 stars
julesabc   6 contributions
Melbourne
Oct 26, 2009 | Trip type: Solo travel

The James Hotel is excellent. No doubting that. Great loctaion, great rooms and a bit of boutique spunk to go with that. It definately beats a boring "chain brand" experience any day of the week. My main issue is that the service was just OK and it's marketers make it out to be more than it is. nothing infuriates me... more

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5 of 5 stars
robren88   11 contributions
Qatar
Oct 24, 2009 | Trip type: Couples

This place was a fantastic deal. We got a great rate through a 3rd party travel website. The staff was very attentive, rooms were great, beds excellent. Outstanding location, great restaurants very close. We stayed here several times when it was the Lennox House Suites and it has really jumped into the stratosphere. more

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5 of 5 stars
CTTravelFamily   17 contributions
Connecticut
Oct 22, 2009 | Trip type: Couples

We just returned from several days stay at The James. It's only two blocks from Michigan Avenue- Maginificent Mile. Bathroom is stocked with Khiel's products, decorated in very clean lines. The staff couldn't be nicer. We got a very quiet room at the end of the hall- easy to walk either to Michigan Avenue, Millenium Park or to catch the... more

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5 of 5 stars
KelsoKM   4 contributions
Boston
Oct 18, 2009 | Trip type: Couples

The James was fantastic. The hotel room was spacious, as was the bathroom. Great service and great location made this a good choice for us. We were within comfortable walking distance of shopping, restaurants and Millenium Park. The bed was probably the most comfortable hotel bed I've ever slept on and we loved the modern feel of the furnishings and... more

Management response from
TheJamesGM, General Manager

KelsoKM Thank you for sharing your James experience with other curious travelers. We appreciate your business and agree that the beds are amazing. Hope to see you back soon. Patrick Hatton

Great Stay
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5 of 5 stars
cali-weekender   5 contributions
San Francisco
Oct 15, 2009 | Trip type: Business, Solo travel

I really enjoyed staying at the James. Check in was easy, the gym was fantastic and the bed was comfy. Two thumbs up! more

Management response from
TheJamesGM, General Manager

Cali-weekender Thank you for taking the time to share your experience at The James. We appreciate the kind words and hope to be your only choice for your next visit to Chicago. Best. Patrick Hatton ps- Great user name!

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4 of 5 stars
janedoe2008   19 contributions
Charlotte, NC
Oct 14, 2009 | Trip type: Friends getaway

From the start the staff at the St James could not have been more accommodating. I purchased two rooms through Hotwire and they let me switch the names over the phone so my friends could check in earlier than me. They provided a free breakfast for marathon participants that, while not extravagant, was very well thought out. When I checked... more

Management response from
TheJamesGM, General Manager

janedoe2008- Thank you for the great comments about our team. We take great pride in providing intuitive and genuine service. I appreciate the specifics about the Doormen, driver, reservations and others. I look forward to sharing your comments with the team. I am sorry that you didn't care for some of the design and architectural elements. Through the process of...

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James Chicago Also Known As

  • James Hotel Chicago
  • Chicago James Hotel
Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611