I was in Chicago for business for three days and really enjoyed staying at the Blackstone. Everything was customer service related: check-in smooth and efficient, all questions answered very promptly, gave a late check-out to 1 p.m. It was a busy time in the city (Taste of Chiacgo right across the street), but the hotel was calm and quiet. I... more

My stay was excellent. Upon entering, someone immediately asked to assist with my luggage and another graciously parked the car. Hotel staff was extremely nice and helpful. The room was a bit on the small side, but very elegant. The only downfall is the bathroom door. Even when closed, you can still see inside. If you are with a group... more

We were in Chicago for my teenager to check out Columbia College. The Blackstone looked like the closest hotel and I noticed that it had recently been renovated. It was beautiful! The room was large, the beds were so comfy and the staff were happy to help with anything we asked of them. Room service cuts off at 10 though...so... more

We pulled up and they were on us like flys at a picnic, one was helping with the luggage, the other was parking the truck. We stayed two nights, paid $125 on priceline, which I thought was a good price. Asked several times during our stay for local information and the staff was very friendly and knew exactly where we... more

My daughter and I went for a 3 day weekend for a wedding. We arrived on Friday afternoon. We felt welcome from the moment we arrived. We were greeted by friendly doormen who opened the cab door for us and took our luggage inside. We checked in, went to our room which was on the 7th floor. Snacks and drinks... more

The hotel was really nice. My room was decorated really nicely. The bed was comfortable. Nice toiletries. The location was great. Easy walk to restaurants and the museum area. The staff was very friendly. The room service was over priced but otherwise I really liked this hotel. more

This is a charming property with an interesting juxtaposition of modern decorating on a historic foundation. We were delighted to hear a little of the hotel history while on our Gray Line bus tour of the city. I booked this hotel for $115 on Priceline--surely a good deal--but was disappointed to get short shrift on service. It is not the... more

When we arrived at the hotel at 11:30pm, the front desk staff informed us that our room was no longer available (we had confirmed our reservation earlier in the day and made & paid for the reservation 3 months ago). The customer service was much below the standards of a hotel that is affiliated with Marriott which follows the values... more

The good bits first - friendly check-in staff, modern rooms with a boutique hotel feel, superbly comfortable bed, shower (no bath), small rooms (even though we apparently had a slightly larger one). To be honest ,taken at face value this hotel is fine - the problems occur when you scratch the surface. It's apparently a 4 star hotel (sadly the... more