This is an old and elegant hotel. I paid top dollar for the hotel (through the conference) and was disappointed. They charge an additional $15 a day for use of their health club (which in many hotels is included) and they are also extremely petty in charging upon checkout for any luggage that needs to be stored for a few... more

I booked this hotel thru priceline at $85 dollars but that was not a bargain seeing that I paid $55 for overnite parking!!! The service was nice, clean rooms. Even though I arrived exactly at 3, all the king rooms were taken but was offered a executive room for $50 more, no thank you. So I got a room with... more

We used Priceline and were placed at this hotel for $90 per night. Location: Right on Michigan Ave. close to the museums and Grant Park and public transportation (bus and train). The theater district was about a mile away (we walked and felt safe at night). Room: We arrived late and there were no King beds available, so we were... more

First off - Beautiful building and architecture. Check-in was OK - friendly - but not overly. Room was nice - very roomy and clean. The hotel is old. Period. The rooms are updated, but the walls, etc... could use some work. Upside: great pool and fitness center which is completely included with your stay! Grand old hotel and architecture. Downside:... more

I left my $130 flat iron (hair straightener) on the bathroom counter because it was too hot to put into my bag. I was going to carry it down to check-out with me, to give it time to cool off. I came home, unpacked and realized I had left it on the counter! I've been calling them like crazy to... more

This hotel is fabulous and a great value. Right on Michigan Ave., it is located across from Grant Park in the heart of the city. Our room was very clean, well appointed, and had everything we needed. It is truly a grand hotel with old style elegance. The staff was very helpful and courteous. The concierge recommended Miller’s Pub for... more

There's nothing either bad or good to say about this hotel. It was fine. No poor customer service, no great customer service. The decor was dated, but clean. The room was small, but there was nothing missing. If I were to go back to Chicago, I would probably choose another hotel, but if I had to stay here, I wouldn't... more

The stay was ok. A couple things I liked was the comfort of the beds and room service was good. Things that I didn't like... when we checked in they did not have our room type, they wanted to give us two double beds on our wedding anniversary. We had to end up paying $50 MORE to get a room... more

My spouse and I needed to move out of our home for 24 hours while it was being "spring cleaned." This year, we selected the Hilton because they welcome dogs that are up to 75 pounds. Our large, male Airedale is over 70 pounds - so, he isn't allowed in most "dog friendly" hotels. At the very last minute, we... more