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Embassy Suites Hotel Chicago Downtown


Hotel class 3.5 of 5
600 North State Street, Chicago, IL 60654
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Reviews you can trust

88% Recommend
4.0 of 5 stars 161 reviews
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3 of 5 stars
travelbabyKent   3 contributions
Kent
Sep 21, 2009 | Trip type: Family
1/1 found this review helpful

We stayed at this hotel for 5 days from 7 Sept. Things we loved about the room - spacious with separate bedroom, clean and beds were comfortable. Things we loved about the hotel facilities - free breakfast with lots of variety, pool and jacuzzi, manager's reception in the evenings.Things that could have been better - friendliness of front of house... more

Management response from
Hotel Manager, Hotel Manager

Thank you for your honest response. Many of our guests look forward to the complimentary drinks and snacks during our Managers Reception. We will focus to come up with more ideas to enhance our service. We thank you for choosing us and hope to see you next time!

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5 of 5 stars
peng1111   1 contribution
St. Louis
Sep 14, 2009 | Trip type: Family

From the moment we walked in the door....no, from the moment we approached the parking entrance and a passing employee stopped to offer instruction for parking and good wishes for our stay, the service in this hotel was first rate. I admit it....I'm a bit of a hotel pig. This hotel did NOT leave me wanting. From the fabulous free... more

Management response from
Hotel Manager, Hotel Manager

WOW! What a review! We feel honored to have accommodated you and your family for your daughters special 16th bday! We are pleased to know that you had a great experience with all areas during your visit. Please do not hesitate to check our website for great packages for your future visits...and of course, points or no points, we will...

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3 of 5 stars
mamarooda   20 contributions
iowa
Aug 19, 2009 | Trip type: Couples
1/1 found this review helpful

if you're loaded and looking to spend your cash on a hotel, this would be the place to go. don't get me wrong, the hotel is beautiful and located on State Street in downtown Chicago, but honestly, $300 a night is a bit too much for me. And parking within the hotel is an additional $44 per day. The lobby... more

Management response from
Hotel Manager, Hotel Manager

Thank you for your honest response! Our rates are comparable in the area, both rooms and parking. For the best available rates, please visit our website or you may contact our Sales Department, supply the team with your email address for specials and promotions. Consider visiting us during non peak dates? We hope to accommodate you on your next visit...

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5 of 5 stars
SKinBhamAL   2 contributions
Birmingham, AL
Aug 4, 2009 | Trip type: Family
1/1 found this review helpful

This hotel is one well oiled machine. While we were there, the place seemed to be at 100% occupancy. There was a large family reunion, a large wedding in the ballroom and party afterwards in the atrium. All the while, in another area, cranking out cocktails effortlessly for the usual manager's reception. The staff was courteous yet unobtrusive and quick... more

Management response from
Hotel Manager, Hotel Manager

So wonderful to hear your great comments! We truly strive to make our guests feel right at home and enjoy themselves to the fullest...glad to know you experienced that feeling! We look forward to serving you and your family again on your next trip to chicago! Have a great Summer!

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3 of 5 stars
RNMom2Two   1 contribution
Milwaukee, Wisconsin
Aug 2, 2009 | Trip type: Family
1/2 found this review helpful

My kids and I stayed here for a weekend getaway. I called a few days before arriving, and requested early check in if possible. I was told that a room should be ready for us between 11am and noon. We arrived at 12:15pm on a Friday, waited about 10 minutes for a front desk person to be available to help... more

Management response from
Hotel Manager, Hotel Manager

I am sorry your experience was not what you expected. The hotel was very busy that weekend but is not an excuse. I have copied your response to the housekeeping department to review with the staff. We hope this does not change the way you feel about Embassy Suites Chicago and look forward to another opportunity to service you again...

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5 of 5 stars
cabo23   11 contributions
Miami, Florida
Jul 16, 2009 | Trip type: Family
1/1 found this review helpful

This Embassy Suites appeared to be better than other Embassy Suites hotels that we have stayed at. Upon arrival at about 10:30 AM, the room was ready. Front desk staff was helpful. The room was spacious, the sink in the bedroom was very convenient with 4 people. The pool was a great plus in a large city. It was a... more

Management response from
Hotel Manager, Hotel Manager

Greetings from Chicago! We are pleased that you have enjoyed your stay! Our breakfast can get a little crazy during holidays and when children are out of school. It's such a great breakfast....who would want to pass it up! I will forward your compliment to Philip our Concierge. We look forward to seeing you on your next trip! Have a...

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5 of 5 stars
Dinkmaster   1 contribution
Memphis
Jul 8, 2009 | Trip type: Family
1/1 found this review helpful

I've stayed at this Embassy more than once and have never had a bad experience. The staff has always been friendly and helpful. No problems with the accomodations and the rooms are surprisingly quiet on the State St. side, considering the volume of traffic. The hotel is very close to just about everything downtown including great restaurants, entertainment, museums, night... more

Management response from
Hotel Manager, Hotel Manager

Thank you for your wonderful feedback! We look forward to serving you again on your next trip to Chicago!

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4 of 5 stars
msm   13 contributions
Pittsburgh, PA
Jul 6, 2009 | Trip type: Business

My husband and I stayed here for 8 nights for a trade show. The hotel met my expectations--location is great; everything was clean; breakfast was the typical Embassy buffet;the nightly manager's reception was better than most. The hotel was generally crowded with lots of families but not excessively so. Wedding receptions can be noisy here so ask for a room... more

Management response from
Hotel Manager, Hotel Manager

Thank you for the great feedback! Our location has much to offer to our guests! Please see our website for packages, like Cars Stay Free We are happy to know that you will visit us for your next trip! Have a great Summer!

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4 of 5 stars
TexasTravelerAustin   20 contributions
Austin
Jul 5, 2009 | Trip type: Family

This property is a good choice if you are traveling with children. We were able to walk to the subway, the bus, shopping, dining, sightseeing. The staff was very helpful (especially Roberto who helped us with our luggage) and the suites were well appointed, with plenty of room and privacy for parents and kids. The bathroom was a bit narrow,... more

Management response from
Hotel Manager, Executive Office

Hello from Chicago Texas Traveler! We are pleased to know that you enjoyed your stay. Breakfast can get a little crazy here at times, especially during holiday weekends! We look forward for your next visit on your next trip to Chicago!

Awesome!
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5 of 5 stars
randomtraveleria   1 contribution
Iowa
Jul 4, 2009 | Trip type: Friends getaway

This is a fantastic place to stay! They are very helpful and the breakfast is awesome! The concierge was very helpful. I would highly recommend a stay here! more

Management response from
Hotel Manager, Executive Office

Greetings from the Embassy Suites Chicago Downtown! By reading your feedback, I can say we sent home a happy customer! Our staff strives to make everyone feel like thay are at home and we are very happy that we made your stay accommodating! we look forward to serving you again!

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Embassy Suites Hotel Chicago Downtown Also Known As

  • Downtown Chicago Hotel
  • Embassy Suites Chicago
  • Chicago Embassy Suites
Address: 600 North State Street, Chicago, IL 60654