I stayed here for three nights over the Christmas holidays and was overall pleased with this hotel, although the location is not optimal for sightseeing in downtown Chicago. Positives – I booked through Priceline, and I had heard ahead of time that this particular hotel was unfriendly to Priceline customers. That wasn’t my experience at all. The check-in clerk was... more

Nice downtown hotel. Clean, friendly, very good buffet breakfast (for extra $15). Stayed after thanksgiving for 4 nights, $230 per night including taxes. Great view for part of the rooms (see photo attached). 1 Mile from Mag. Mile. more

When checking in on a recent business trip to Chicago, the front desk personnel noticed that I have booked the room through a discount travel website. Then she automatically assigned me to the worst smoking room in the whole place, right next door to the entry to their exercise room, without even looking to see if there was a non-smoking... more

We stayed at the Holiday Inn Mart Plaza on Nov. 16-18. It was just a weekend get-a-way. The hotel is situated in the top ½ of the Chicago Sun Times Building so you may miss it. We had to wait for a bellman to come get our luggage. There was only 1 guy on duty it seemed, but he was... more

Its a good walk from the nearest CTA stop, which is down in The Loop. Not bad if you consider the price and you do not mind walking to places such as Michigan Avenue. I would stay here again, but I have no need to stay by the Merchandise Mart and I would prefer to be closer to Michigan Avenue.... more

Stayed here for one night in a sad looking room, with no view. The place was clean but could use a major over haul. Having a meal in the atrium is like eating in an airport. The pool is good however as is the fitness center. The staff were friendly. The location is withing walking distance of the main attractions,... more

The Holiday Inn Chicago (Merchandise Mart) is correctly described as adequate. Stayed here for two nights as part of a quick trip to Chicago. Picked the hotel for the price above all but in some ways I guess you get what you pay for. Location: The hotels location isn't horrible; it’s just not that convenient. You’re close to River North... more

This hotel has the worst service ever. My company booked 28 rooms at this hotel, When we tried to cancel three nights in two of the rooms they charged us a $400 cancelation fee, even though we gave them 2 months notice. I tried to explain to them that I will cancel all 28 rooms if they charge us this... more

Holiday Inn Mart Plaza is rated as a 3-star hotel and I feel it is rated appropriately. It is located in downtown Chicago overlooking the river. The location is very nice, it is within walking distance to most of the Chicago attractions. Parking at the hotel is $27 per day. Hotel is situated on top of the Merchandise Plaza building.... more