we hae just got back and want to start off with a Thank You to Alex and Alex (on the reception)for making our stay very pleasant. The Hotel has great views of Lake Michigan from our 34th Floor Room. Staying on the 34th Floor means we also had Complimentary Breakfast. The Hotel is well Maintained and looks like it has... more

Stayed at the Sheraton Chicago Hotel and Towers for 3 nights. The hotel is large and well run. The location is excellent for any activities in the loop. High floors have good views of the river, the lake or the city. Rooms were well appointed and clean. I paid about $180 per night (before taxes), which seemed OK for the... more

Stayed here 1 year prior for 3 nights and property was much better managed then. Returned this year for 4 nights (2 for a conference in hotel, 2 additional for pleasure). Can't say I'd choose to return here, even if the conference ends up being here once again next year. Once again, I stayed in an upper floor "corner" king... more

Since we got an incredible cheap price for the trip, I was not sure if it was going to be good. It was. The rooms are average, bed unbelievable comfortable and awesome view to the Navy Pier. When we arrived there was a confusion about our trip having breakfast or not: they solved it without hesitation by saying we had,... more

I stayed at this hotel to attend a conference that was being held there. The hotel was booked solid and they obviously had no way to handle that, they seemed understaffed. The high-speed internet that was supposed to cost $14 a day but was free for conference attendees did not work. The parking costs were OUTRAGEOUS! I thought the food... more

We booked this hotel through Virgin Holidays but as a member of the hotel’s loyalty scheme I contacted the hotel with our preferences before checking in. We had spent the previous night at the Hyatt across the road as due to flight cancellations by Virgin we arrived in Chicago a day early, but couldn’t get an extra night at the... more

We had our company conference at the Sheraton Chicago and it was fantastic. The service we great and the location was fantastic (right on the river). The rooms were pretty standard and were kept very clean at all times. I would definitely recommend this hotel for business and leisure travelers to the Windy City. more

We recently stayed at the sheraton chicago hotel and towers. We went for our anniversary. The hotel was very clean and the room was very nice. We checked in early, 12:30, and they gave us a room right away. We asked for a king and they gave us a great room, with a view of the chicago river. It was... more

customer service is wonderful at this hotel. i checked in at the front desk and because the hotel was not at full capacity at the time, i was immediately given a free upgrade with a smile. room was immaculate. bed was heavenly to sleep in, which is very important for any business trip. staff was friendly. overall, a very pleasant... more