We choose this hotel due because it is close to Navy Pier and part of the Starwood program (we are gold members). We were to have to adjoinng rooms. We stay in Chicago 8+ times a year. Parking was easy and the bell staff was very helpful. Check in was a nightmare. Long lines and not enough staff. We were... more

Staff are friendly and our room was a good size (larger than other downtown Chicago hotels we've seen). Room seemed kind of old though and ready for a renovation. Hotel has nice selection of bars/restaurants. Our biggest complaint was that the hotel layout was convoluted and had few signs, making it difficult to figure out where to go. Be aware... more

I thought this place was great. Of course, you expect a lot at this price, but I think there were things about this particular hotel that put it above others in its price point. First, its right on the river. Parts of the hotel overlook the water, and the lower level steps out onto the river walk. You can sit... more

Every year, my husband and I visit Chicago with group of friends for shopping, dining, night life and ball games. This was the first time we've stayed at this Sheraton (I typically prefer Westin or the W Hotel) as a recommendation from a travel agent and we were extremely pleased. The property is within walking distrance from Navy Pier, Michigan... more

I have stayed at this hotel many times over the last couple of years and have been pretty satisfied with my stays. My last stay also was without any big issues. As others have mentioned, this is a huge city hotel that really lives off the Chicago convention business. Rooms are decent and were upgraded a couple of years ago.... more

The Sheraton Chicago is a big, touristy place with a good location if you want to get to Michigan Avenue or the loop. The elevators are efficient, the rooms clean, and it appeared to have all the amenities you might expect from this type of hotel. I found the beds to be way too soft, but that may appeal to... more

Got this hotel through priceline, and for the price we paid I have no complaints. It was definitely worth what we paid. Asked for 4 star, and while the hotel lobby, view and location are that, the rooms are really more 3 star--rather standard, just somewhat better than a Hampton Inn. Was clean, service good and as a Priceline customer,... more

I stayed at Sheraton Chicago and Towers for almost one week for a convention, in early June. Cached prices everywhere, poor quality of the service and unfriendly/indifferent personnel, that’s all I can tell about. I asked for a smoker room, and it was confirmed when I’ve made the reservation, but on place I found that smokers rooms do not exist.... more

I was worried becuase of some of the previous reviews. The room was very clean, the location was great, our room was quiet, the staff was very friendly, the price was right, but I have to say the beds were way too soft for 2 people. We rolled together into the middle of the bed. Not very comfortable at all.... more