This is a good hotel in a good location with a good location and a good, knowledgeable staff. What was most impressive, though, was the thoughtfulness of thestaff who saw to it that we had adjoining rooms (we were travelling with two seniors). We had asked for rooms close to each other, but this was much better. We also asked... more

Booked this hotel for one night stay during the long weekend. The hotel exterior and interior are decent. Check in is not very smooth because they can not make a double bedded room availble at 3pm. Which is OK(but hard to believe with a hotel at this size) However, the issues started after I checked into my room. 1. The... more

Fantastic!!! We arrived at the Sheraton Chicago Hotel & Towers late in the evening after a long trip from Sydney, Australia. The hotel itself is top notch and the room was excellent. Clean, modern furnishings, nice bathroom, extremely comfortable, it was great value for the money paid. After a long trip we were starving so we ordered room service and... more

This was a great place to be! Great views of river and lake, walk to everything, a clean and comfortable room, and very accommodating staff. We arrived early and were checked in by 10:30 am and checked out late , effectively adding two days to our vacation. It is a large hotel but the staff works hard and takes good... more

Being Starwood Owners, we LOVE this Sheraton! We are close by, within an hour, but love to come into the city as often as our schedule permits. We feel this hotel is fantastic for us and or two girls, age 8 and 12. The location is close enough to Michgan Ave. to walk in nice weather and also close to... more

I stayed here because I was attending a conference at this hotel. The hotel is very large and seems to cater to conventions and groups. The hotel and rooms are just average, but comfortable enough. I think you can get better deals in Chicago - same rate for better hotel in better location or cheaper rate for comparable hotel. Because... more

We stayed here on honeymoon for a couple of days. The front desk staff were really friendly they couldn't do enough for us. We were sent a bottle of champagne & chocolates by the front desk, it was a lovely touch The indoor pool looks out to Lake Michigan its fabuous. The rooms are clean & spacious. The room service... more

The Good: this hotel seems to be used to dealing with large crowds, and check-in lines and cab lines moved smoothly; my favorite part was the in-room coffee maker that brewed Starbucks coffee in your very own travel cup. Brilliant. And, there was no charge for it. Also, I heard from my business colleagues that room service arrived on time... more

Stayed for business with a friend, had a great room, very comfortable bed. It was very convenient to walk everywhere from there, including being less than a 10 min walk to Navy Pier and minutes from the Mag Mile. Love the Bliss products for the shower/bath, and the magazines/newspapers. Eat at the Chicago Burger Co, the best Turkey Burger, I... more