It is rare that I have an all around positive service experience, but this past weekend was great at the Chicago Sheraton Towers. The service was good at many different levels. We had a small hiccup with the online reservation so I emailed them. I received a prompt reply from the hotel and they fixed the problem immediately. Upon checking... more

My wife and I stayed here for a quick anniversary getaway. While the hotel is HUGE the staff was very accomadating and remarkably curteous for a facility so large. The best way to describe the lobby is massive-and busy, but the conceirge was fast and did a wonderful job pointing us to fantastic restaurants. We have stayed in little boutique... more

was here for a combo business meetings/pleasure trip. Location is great (close to Mag mile, Navy Pier, free trolleys and tour busses/boats.) But that's about all that's good with this place. We've stayed at other hotels in the same neighborhood, and would not choose this one ourselves (were assigned here by conference booking people.) Hotel is very pricey (we stayed... more

We stayed here in Aug. and would definitely stay here again while in Chicago. Loved the location along the river and just a couple of blocks to Navy Pier or Michigan Ave. Room was nice and clean. Only drawback was lack of counter space in bathroom. Ate outside at their hamburger restaurant along the river. Food and portions were good... more

Stayed at the sheraton in Chicago for a "girls trip away". Not impressed with the service at all. Had to carry our own bags. Many employees there without one offering to help us with our luggage. Costs $15 to hook to the internet. Can get WiFi at a Holiday Inn. Costs $20 to work out at the hotel gym. Both... more

I was in downtown Chicago for 2 days on business & booked this hotel through Hotwire. I got the room for $99/night, but from what I've seen, the rates are generally $225/night & higher. I had never been to Chicago before & chose to forgo a rental car...taking the Blue Line CTA train from O'Hare to the Clark/Lake station. I... more

Great location on the river. Excellent staff, nice rooms. more

Great hotel. I realize that the room rates vary widely and I can't comment on price /value considering my stay was not at my own expense. The Front Desk staff bent over backwards to accommodate requests, they were always friendly and smiling. The Concierge staff were among the best I've ever encountered. Lauren V. is probably the best in Chicago.... more

For a quick weekend getaway and a conference, I chose to stay at the Sheraton Chicago Hotel and Tower near the famous Navy Pier. After a quick 25-minute trip from O’Hare (Be warned: I have heard it can take over an hour to get to Downtown / Loop) I pulled up to the hotel to see many people for various... more