Friendly staff w/great location. Next door to the Hancock Bldg. Two blocks from Ditka's Steakhouse (new favorite over Smith & Wollensky's). Rec'd Plat. upgrade to Jr. Suite on top floor (Rm 2736). One large room w/couch, dining table, and king bed. View of Hancock & Ferris Wheel on Navy Pier. Normal rooms slightly small w/two beds but comfortable. I plan... more

There were a few things I thought were odd about this hotel. After the lady at the front desk renewed my Starwood membership she informed me that I would get an upgrade because the room I reserved was by the elevator. (I guess my 169.00 AAA rate was only good for being by the elevator) When I get upstairs the... more

This hotel is a joke! For $380 a night we got a musty-smelling room that was the size of a broom closet, one bar of soap for both the sink and the shower, and cheesy plastic cups. I have was stunned at the poor accomodations and low-budget amenities. more

This hotel is wonderfully located if you need to be north of the river, and the hotel is wonderful. Fast checkin, nice rooms. Would stay again. more

What a great city to wander around in and explore! The staff at the Westin were wonderfully helpful with directions and points of interest. Our walking destinations were carefully planned out for us on a city map making the day one of leisure and interest. The hotel is beautiful and centrally located to shopping and attractions, great restaurants! more

The Westin, per usual, lives up to their brand. They provided a great room for me when I checked in a 8:45am, handled my luggage and all I did was toss on a suit jacket and left for work. The bed, shower and pillows were truly heavenly. I was even comfortable when I was sick! (The person who delivered my... more

Stayed 3 nights on Starwood Points + Cash and thought it was an excellent deal, although not sure if it would have been at the full price (i.e. $250+/night). Had an excellent view of Michigan Ave and the room was comfy, if not overly spacious. Staff were very friendly as well although the lobby can get busy during the day... more

The hotel is in an excellent location on the Magnificent Mile and across the street from the John Hancock Building. Maid service and cleaning was great and room service as well. I was there for a conference and all went well with that too. They had a tiny "fitness center" with basically no equipment. I use a treadmill. Only one... more

Unfortunately I had high expectations having read some of the more recent reviews. The bed, indeed, is “heavenly” but the room was musty smelling and no easy way to air out. The “heavenly shower” ....isn’t. We had food served to us during our conference, I do not have high expectations for these hotel-catered lunches but the stuff was awful. Location... more