We stayed at the Westin for four nights. It was very busy when we arrived but we soon got checked in and our bags were brought up straight away. The room was ok and the bed was very comfortable. but the view was terrible. We looked out onto an alleyway of bricks and windows. Towels and toiletries were replenished every... more

The hotel is in a great location, but our room was just okay. It needed to be updated a little, and was small, but the wonderful heavenly beds made up for that. The hotel is right on Michgan Ave. and within walking distance to fabulous shopping. If you can get a good rate, and want to be in a convenient... more

The location is great - walking distance from shopping, the beach and Navy Pier on a nice day. My room was musty and the AC was off when I arrived, but once I turned it on the room was fine. The room was clean and a decent size. I didn't get charged for the coffee in my room like another... more

The hotel is perfect for both business and leisure travel. You can't beat the location and the rooms were well kept for an older hotel. more

The Michigan Ave Westin's response to loud ruckus of the crowd stuffed into adjoining rooms across the hall from me has been disappointing. They sent security in response to my calls, but the noise ratchets up again quickly. This is the THIRD night in a row of lousy sleep and bloodshot eyes. The night manager's "we do apologize" doesn't cut... more

Stayed three nights in Westin Michigan Avenue in July 2009 and really enjoyed it. The room was excellent and the staff were very helpful. We ate only a couple of times in the hotel dining room, and, while the food was very good, it was expensive. Even the breakfast was too dear for what you got. There are a couple... more

I always stay at the Westin whenever I am in Chicago for business or leisure. The location cannot be beat and although parking is $50 you can leave your car until 5:00 p.m. on the day of check out which allows extra time for shopping and having fun and you don't have to pay for another day of parking or... more

I would strongly discourage anyone from selecting this hotel for the following reasons: 1. Waited 35 Minutes past our 4:00pm Check-in to have room available. Once I opened the room door it was Hot/Dank/Musty. Almost scary. 2. The coffee packets in the room are $3.80 per if you use them. I found this out at checkout time. WOW! There is... more

Our room reservations were incorrect and I had a copy showing it was not my mistake. Despite that we still had to deal with a roll away bed for 2/3rds of our stay. For each of those two nites in the first room our air conditioner also functioned very poor (I would call it more a fan then ac). The... more