I stay at Westin's all the time for business. I love Westin hotels. This one was tiny, old, cramped, slow..I was a little shocked. It's prime district for shopping (you are right across the street from the John Hancock building and the American Girl doll store among other high-end designer fashion stores). Service was not bad, just really slow. Maybe... more

After reviewing the prices and reviews for several Starwood properties in the Chicago area, we decided to stay at the Westin Michigan Avenue. Our selection was primarily based on location and value of the rate. The online reviews we'd read were also more favorable than some of the reviews of the W City Center. Upon arriving at the Westin, the... more

Sometimes a hotel has a high average review due to the volume of people stayng there and their average tourist tastes. This is the case with the Westin MI Ave. Very crowded tourist hotel with below average service and rooms. PARKING WAS $49 per day! more

Came to Chicago for a girls weekend getaway. I am a Starwood Preferred Guest and the rate was right...long line to check-in on a Friday morning. Staff was very nice though & got my room early. Room was a decent size but, everything felt damp, even throughout the hallway. Shower was not 'heavenly' & the bathroom gets really steamy &... more

Can't beat the location - right next door to the Hancock tower. Close to the beach. Easy walk to restaurants. Since the location is so great, you dont need to spend much time at the hotel. The rooms are OK, nothing special. I had a lovely view of a brick wall. The room was tidy but not spotless. The walls... more

The hotel is situated very conveiently for transport to and from The McCormick Place . Very well situated for shopping and choice of restaurants in walking distance. The best was on the wedenesday when Marina announced she got us on the waiting list to see OPRAH and as an added Bonus her coleague said we where also on the morning... more

Favorite place to stay when in Chicago. Staff has always been extremely accomdating and friendly. Their guest rooms have the most comfortable beds in the city. The location is wonderful - steps from the lakefront, wonderful shopping, restaurants and nightlife. Always leave the hotel feeling relaxed, refreshed and looking forward to my next visit. more

This hotel is not family friendly at all. First off, the reservation desk saw us coming with a stroller and started off being difficult right from the start. We were informed that the roll away bed we had added to our reservation would be an additional $49 fee. When I informed the desk clerk that I was not made aware... more

I got a great rate as a Starwoods Member over the internet and enjoyed two wonderful nights at Westin on Michigan Ave. The person who checked me in, Mayra, was extremely accomodating and helpful. The concierge pointed me toward a great restaurant just down the street and was very helpful with other directions. The room was a good size, quiet... more