I booked the trip through the Entertainment Book. There really wasn't a problem with the hotel. It was simply preferences. The staff was very accomedating. Two rooms were booked. The rooms were on separate floors. We requested that the rooms be on the same floor, connecting preferably. The rooms we were given were next to each other. The hotel offers a complimentary breakfast as well as tea and coffee throughout the day. Very nice feature. I am not a breakfast person but my travel companions are and enjoyed this feature.

The hotel is new so the rooms were very clean. However I like to relax by taking a bath. The rooms only had showers. I was rather disappointed. The hotel did not have ice machines, instead they had bags of ice in there "market place" that guests could take. The problem with this is that the bag frozen into a huge ice cube that did not fit into the ice bucket and certainly was not able to be placed into glasses.

The decor of the rooms looked as if they were decorated by Ikea. I expected a more refined look from a Marriot hotel.

It's understandable to be apprehensive about staying in a brand new hotel, wondering if all the 'glitches' will be a problem.
From the time of our arrival on July 2nd till our departure on July 6th it was a tremendous experience.
The front desk is exceptional. A week before our arrival I had to make arrangements to pick up a birthday cake, they-the front desk-were able to give me three bakeries within one block of the hotel. By the way, the cake was tremendous. They were so very courteous and helpful throughout our entire stay.
The hospitality did not stop at the front desk, the personnel manning the valet, the housekeeping staff, and the people working the breakfast service, all top notch.
Wonderful location, close to great restarurants, public transportation, and all the things you'd like to do while visiting Chicago.
Our room was great! Wonderful beds, flat screen TV, small fridge, internet access, and quiet!
I would definitely make this my preference for any future stays in Chicago.

The Springhill Suites in downtown Chicago was a great selection for my young family. We came to Chicago to visit the museums and downtown area. The room was spacious and very clean. The staff was friendly, gave good advice about the museums, and quite accommodating. The morning breakfast had a good selection of pastries, breads, fruits, juices, and hot items as well. Valet parking was expensive (not surprising for the location) but the staff was helpful and we had no problems.

The only downside was the location was a bit far to walk to the museums. If you are interested in visiting the theater district or shops along Michigan Ave., this is a great location. But the walk to the aqaurium and planetarium was at least 2 1/2 miles (felt longer with the kids). We decided to take the el on the second day which helped a bit.

We would definitely choose this hotel again, but just plan differently about how to get around.

This is an ok hotel - new and in a good location.
We booked it at 40 cheaper vs the Residence Inn which is right next door.
This is the same hotel - two streams...very different.
RI is larger with a full kitchen...Spring Hills is smaller. they share a pool, lobby...breakfast is served in both - but the breakfasts is different....scrabble eggs at RI, granola...at SH you get a egg sausage breakfast sandwich...both have waffles, yogurt...

Service was terrible....did not clean our rooms until we complained...then they asked us what we wanted them to do (clean our room!)

Meantime while they were cleaning our rooms we went to the pool...surprise, they were cleaning the pool at 2p

RI is larger - with full kitchen. SS has microwave, small fridge...very comfortable bed and we had a corner suite so the room size was ok...but honestly for only $40 more I would have stayed at RI...its like an upgrade.

So check the differences between the 2 before you book.