We stayed here for 3 nights and were pleased with everything. There was a good breakfast (only drawback was that it never changed). The location was good - short walk to buses and trains.

We got a good rate from travelzoo - would definitely stay here again!

Went to a couple Cubs games last week with my son and decided to stay downtown. Booked the SpringHIll Suites and was very very pleased. I'll make this quick and to the point:

Positives: Location is AWESOME. It's right by everything. The redline on Grand, tons of great places to eat, excellent shopping...it's easy to get to if you're driving, and again, in terms of location, it can't be beat.

We got a great price. Basically 250 bucks got me the room, taxes and various chargees, a free buffet breakfast and parking. (in fact $41 of the $250 was parking related.)

Staff was friendly and professional. We had requested early checkin and was actually able to get in our room by 11:00

Room was nice. Was it the nicest room I've ever been in? Nope. But it was spacious, clean and was a perfect spot for my son and I. If you are looking for 4 star luxury, this isn't it, but if youi are looking for nice, new, clean, well located, family friendly, this place is perfect.

Negatives: I don't really have any complaints about this place at all. $41 seemed a little steep for parking, but it is downtown, and we did get unlimited in / out privledges, so I'm not really complaining about the hotel itself, moreso I'm just kinda bummed that I have to pay that much to park in the first place.

Bottom line...I do recommend this hotel. It was a great buy, great location, and nice room. And by the way, the breakfast wasn't bad either. I'll be back.

I booked the trip through the Entertainment Book. There really wasn't a problem with the hotel. It was simply preferences. The staff was very accomedating. Two rooms were booked. The rooms were on separate floors. We requested that the rooms be on the same floor, connecting preferably. The rooms we were given were next to each other. The hotel offers a complimentary breakfast as well as tea and coffee throughout the day. Very nice feature. I am not a breakfast person but my travel companions are and enjoyed this feature.

The hotel is new so the rooms were very clean. However I like to relax by taking a bath. The rooms only had showers. I was rather disappointed. The hotel did not have ice machines, instead they had bags of ice in there "market place" that guests could take. The problem with this is that the bag frozen into a huge ice cube that did not fit into the ice bucket and certainly was not able to be placed into glasses.

The decor of the rooms looked as if they were decorated by Ikea. I expected a more refined look from a Marriot hotel.

It's understandable to be apprehensive about staying in a brand new hotel, wondering if all the 'glitches' will be a problem.
From the time of our arrival on July 2nd till our departure on July 6th it was a tremendous experience.
The front desk is exceptional. A week before our arrival I had to make arrangements to pick up a birthday cake, they-the front desk-were able to give me three bakeries within one block of the hotel. By the way, the cake was tremendous. They were so very courteous and helpful throughout our entire stay.
The hospitality did not stop at the front desk, the personnel manning the valet, the housekeeping staff, and the people working the breakfast service, all top notch.
Wonderful location, close to great restarurants, public transportation, and all the things you'd like to do while visiting Chicago.
Our room was great! Wonderful beds, flat screen TV, small fridge, internet access, and quiet!
I would definitely make this my preference for any future stays in Chicago.