This hotel was in a great location and the price was right. Everyone from the reservations agent , the front desk staff, valet and the breakfast staff were extremely friendly and efficient. The room was spacious and clean. We arrived a day early for our reseravation and they were very accomodating.

After researching what seemed like EVERY hotel in downtown Chicago, my friend stumbled upon the Springhill suites.
We stayed at this hotel for a concert and an extra day for shopping and sight seeing. From the second I stepped into the hotel, I was greeted by a friendly face. Check in was a breeze. The rooms are nice! We stayed in a 2 double bed suite. Had PLENTY of room with the pull out sofa and living room space. Fridge and microwave come in handy when you're eating on the run.The free breakfast each morning exceeded my expectations. Each morning we were greeted by friendly staff who was their to help us, assist us and make sure we had everything we needed. Breakfast area is big with great decor that made for a great start to our day! Hotel comes equipped with FREE high speed internet and wireless which was a big seller for us, seeings how every hotel in the city will charge you an arm and a leg. Pool and hot tub are open till 11 which was nice when you're out all day and wanted to unwind. The room was clean and the beds were amazingly comfortable! For the price we payed, I couldn't have asked for a better hotel! Their are plenty of great restaurants right on the street, as well as a Starbucks that's a 5 min walk. Hotel is about 5 blocks from Michigan Ave and a mile from Navy Pier. Plenty of great stuff to do just steps away. Each time we returned, the staff was their to assist us with our shopping bags, hold elevators, etc. Only confusion is that this hotel shares with a Residence Inn and you have to make sure to use the CORRECT elevators or you end up on their side of the hotel, which happened to us a few times but isn't really a big deal. We finally got the hang of it on our last morning there. The front desk was really quick to meet our needs and kindly gave me a late check out since my air port express ride was coming a half hour after check out time.

In the end, this a GREAT hotel. Very clean and comfortable and the price was beyond any expectations I could have asked for. I will definitely be returning!

My girlfriend and I stayed at this hotel for our first trip to Chicago. The location of the hotel is ideal for getting around the city, with plenty of local bars and restaurants, and the main shopping area just a short walk away. Red line tube stop is also a couple of blocks away.

Staff are welcoming and friendly, and the room was ideal for us - a good size, with modern fittings and free wi-fi. The king size bed was comfortable, and it was nice to have that little more space than you normally get, as all the rooms are actually suites with a sofa area and sink/fridge/microwave. Good shower too.

Breakfast was fine, although we did get a little bored of the same selection - not a problem if you are staying for a long weekend. At the price we paid, the fact that we had one at all was a bonus. Waffles were good, but they did seem to run low on fresh fruit during the mid week.

We used the pool and hot tub and found both to be clean and very quiet during our time there. The pool isn't great if you are planning on swimming lengths (it's very small), but the gym is there too, so fitness fanatics should be fine.

Our one small issue would be with the lifts, which use a really annoying access card system to prevent non-residents from getting onto floors. A good idea in principle, but more often than not, the cards just didn't seem to work first time.

We were very happy with our stay overall, and would definitely recommend the hotel for anyone who wishes to visit the windy city.

My co-workers and I chose the Springhill Suites for a 4-night business stay and got an $89/night rate. The hotel appears brand new and the rooms are furnished in peaceful green and brown tones that gave them a very calm feel. I was given a corner suite with wonderful views of the city from floor-to-ceiling windows in both the bedroom and living room. I also had a microwave, refrigerator and coffee maker. High-speed Internet (included in room rate) was easy to use and dependable.

Pool was on the small side; in the Fitness Center I occasionally had to wait for my preferred equipment but it was all state-of-the-art with individual video screens and iPod docks.

Breakfast, also in room rate, included sausage, oatmeal and egg patties along with the usual cold selections- the menu was the same each day.

The front desk staff were friendly and helpful; one had many restaurant recommendations, all down a street very close to the hotel. You can pretty much walk down that street and find a good variety of pub-type places as well as Brasserie Jo (very good French food). Ruth's Chris and Harry Caray's, both higher-end, also nearby. Plenty of retail in walking distance as well in case you forgot anything.

One minor complaint was the elevators, which required the use of your room key before they worked. Sometimes you needed to insert the key multiple times, but eventually your floor button lit up.

We were very impressed with this hotel and are likely to use it again next time we visit our Chicago office.