My family of 5 had a very nice stay at the Springhill Suites Downtown/River North. The doormen are excellent and quick to open doors & hail a cab if needed. The reception desk staff were all very friendly and upon check in we were asked if we had dinner plans. We did actually already have plans but the staff member was ready to offer suggestions to ensure that we were taken care of. The free breakfast in my opinion is excellent. I have some very picky eaters in my crew and we were all satisfied. One staff member was exceptional -she saw my 8 year old looking at the cereal selection with a sad look on her face (because there were no Fruit Loops that day) and she graciously offered to go get her some Fruit Loops. The customer service is excellent here.
We got a great rate on a studio double so our room was not very big but it was more than enough for the 5 of us. When I made my reservation we requested extra pillows and towels and they were in the room when we arrived. As others have stated, the pool is very small but the fitness room looked very nice. The location is great and I would not hesitate to stay here again. The free wireless internet is definately a plus!!!
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video
