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SpringHill Suites Chicago Downtown / River North: Traveler Reviews


410 N Dearborn St, Chicago, IL 60610
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Reviews you can trust

93% Recommend
4.5 of 5 stars 77 reviews
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Excellent customer service....

SpringHill Suites Chicago Downtown / River North

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5 of 5 stars
carecat21   16 contributions
Kendallville, Indiana
Mar 31, 2009 | Trip type: Family
2/2 found this review helpful

My family of 5 had a very nice stay at the Springhill Suites Downtown/River North. The doormen are excellent and quick to open doors & hail a cab if needed. The reception desk staff were all very friendly and upon check in we were asked if we had dinner plans. We did actually already have plans but the staff member was ready to offer suggestions to ensure that we were taken care of. The free breakfast in my opinion is excellent. I have some very picky eaters in my crew and we were all satisfied. One staff member was exceptional -she saw my 8 year old looking at the cereal selection with a sad look on her face (because there were no Fruit Loops that day) and she graciously offered to go get her some Fruit Loops. The customer service is excellent here.

We got a great rate on a studio double so our room was not very big but it was more than enough for the 5 of us. When I made my reservation we requested extra pillows and towels and they were in the room when we arrived. As others have stated, the pool is very small but the fitness room looked very nice. The location is great and I would not hesitate to stay here again. The free wireless internet is definately a plus!!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 25-34
  • Member since May 27, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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It's all in the details

SpringHill Suites Chicago Downtown / River North

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2 of 5 stars
bostock22   13 contributions
Seattle, Washington
Mar 30, 2009 | Trip type: Couples
1/5 found this review helpful

We stayed in room 2524 for four nights and were less than impressed. I get that the hotel isn't the Four Seasons, but there were some glaring details that were missing. The bad: 1)housekeeping was VERY stingy with coffee cups and drinking glasses. For a room with a "kitchenette" I would expect some kind of a supply of cups, paper even! Some of our glassware was dirty (sticky) 2) The flourescent light above the bed is horrendous and much too bright! 3) there is a bedside table on only one side of the king size bed 3) No bed stand lights 4) the light in the kitchenette is turned on by the switch around the corner in the hallway 4) even though the kitchenette has ample room to store plates etc, the plasticware and 2 plates were stored in the microwave.??? and there is no garbage can in the kitchenette! 5) there is very little room to store your clothes 6) only 5 clothes hangers (really) 7) we arrived at 4PM and were told our room wasn't ready (we waited about 15 min. until the front desk could contact housekeeping 8) Housekeeping is inconsiderate when cleaning the rooms, they were contstantly slamming the doors when going in and out of a room. 9) I got a dirty bath towel. Now for the good: 1)excellent location 2)good price 3)free bkfst (get there early) 4)free internet 5) great pool area

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35-49
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Great stay!

SpringHill Suites Chicago Downtown / River North

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5 of 5 stars
Otoh   9 contributions
Boston
Mar 28, 2009 | Trip type: Solo travel
1/1 found this review helpful

Room was large, comfortable, modern, and immaculate. Great location relative to "EL" and walking. Complementary interenet access a plus. Breakfast room is spacious. Good value. I'm hooked. Already booked my next return.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with Solo Traveler
  • Member since June 19, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Caution when using valet service,

SpringHill Suites Chicago Downtown / River North

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4 of 5 stars
tentmaker   1 contribution
Midwest
Mar 25, 2009 | Trip type: Couples
1/1 found this review helpful

Spent a short wknd getaway at this location, unfortunately we valet parked our car and while in the parking garage someone broke into our vehicle and stole our gps, ipod, and other items that were stored out of sight. Hotel staff and valet service assured me that it would all be replaced, had me fill out a form and then mailed me a letter at home saying sorry we are not responsible for items left in vehicle...how nice of them. So, parkers beware!!

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35-49
  • Member since March 25, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Great Hotel - Can't wait to go back

SpringHill Suites Chicago Downtown / River North

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5 of 5 stars
Mundelein   5 contributions
Illinois
Mar 16, 2009 | Trip type: Family
1/1 found this review helpful

This hotel was in a great location and the price was right. Everyone from the reservations agent , the front desk staff, valet and the breakfast staff were extremely friendly and efficient. The room was spacious and clean. We arrived a day early for our reseravation and they were very accomodating.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Member since February 01, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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SpringHill Suites Chicago Downtown / River North Also Known As

  • Springhill Suites Chicago
  • Springhill Suites Chicago Downtown
Address: 410 N Dearborn St, Chicago, IL 60610