I highly recommend this hotel and Chicago in general to everyone. The service, the people, the food, the clean streets are all worth 5 stars!!

My family of 5 had a very nice stay at the Springhill Suites Downtown/River North. The doormen are excellent and quick to open doors & hail a cab if needed. The reception desk staff were all very friendly and upon check in we were asked if we had dinner plans. We did actually already have plans but the staff member was ready to offer suggestions to ensure that we were taken care of. The free breakfast in my opinion is excellent. I have some very picky eaters in my crew and we were all satisfied. One staff member was exceptional -she saw my 8 year old looking at the cereal selection with a sad look on her face (because there were no Fruit Loops that day) and she graciously offered to go get her some Fruit Loops. The customer service is excellent here.

We got a great rate on a studio double so our room was not very big but it was more than enough for the 5 of us. When I made my reservation we requested extra pillows and towels and they were in the room when we arrived. As others have stated, the pool is very small but the fitness room looked very nice. The location is great and I would not hesitate to stay here again. The free wireless internet is definately a plus!!!

We stayed in room 2524 for four nights and were less than impressed. I get that the hotel isn't the Four Seasons, but there were some glaring details that were missing. The bad: 1)housekeeping was VERY stingy with coffee cups and drinking glasses. For a room with a "kitchenette" I would expect some kind of a supply of cups, paper even! Some of our glassware was dirty (sticky) 2) The flourescent light above the bed is horrendous and much too bright! 3) there is a bedside table on only one side of the king size bed 3) No bed stand lights 4) the light in the kitchenette is turned on by the switch around the corner in the hallway 4) even though the kitchenette has ample room to store plates etc, the plasticware and 2 plates were stored in the microwave.??? and there is no garbage can in the kitchenette! 5) there is very little room to store your clothes 6) only 5 clothes hangers (really) 7) we arrived at 4PM and were told our room wasn't ready (we waited about 15 min. until the front desk could contact housekeeping 8) Housekeeping is inconsiderate when cleaning the rooms, they were contstantly slamming the doors when going in and out of a room. 9) I got a dirty bath towel. Now for the good: 1)excellent location 2)good price 3)free bkfst (get there early) 4)free internet 5) great pool area

Room was large, comfortable, modern, and immaculate. Great location relative to "EL" and walking. Complementary interenet access a plus. Breakfast room is spacious. Good value. I'm hooked. Already booked my next return.