Hilton Garden Inn is a wonderful place to stay in Chicago. We stayed the week of 7/20-7/26 and it was fantastic. Our room was clean and neat throughout our stay. We got to stay on the 22nd floor, which had fantastic views. Our children enjoyed the pool several times during our stay. The staff was wonderful.

One item that not too many people mention is the convenience of having a refrigerator and a microwave in our hotel room. There is a grocery store right across the street, and we were able to stock up on sodas, waters, orange juice, fruit, etc., at very reasonable prices. We even purchased cold cuts for sandwiches and had lunch in our rooms, to help save money. Every bit helps!

We had an excellent stay, the beds were extremely comfortable, and the hotel itself is in a perfect location. I would recommend it to anyone.

This hotel seemed like a good deal, and it's location is great for sure. The room was nice enough...

However, the problems began as we checked in for our one night stay. Rude staff were the norm. For instance, we had a couple of little questions and needed directions, pretty standard stuff, but the staff ignored us and when we did get their attention, seemed very put-out. And we're Hilton Honors members!

There were also lots of little inconveniences:
- very little sound proofing, so we heard EVERYTHING that took place in the hallway all night long.
- no WiFi, just plugged-in internet (so you have to keep your laptop on the desk in the corner when in the room)
- the printing services that were advertised did not work (and again, no one was available to help us use them)
- we ran out of toothpaste, and found there were no complimentary toiletries if you forgot something, purchase for $5 plus only.

And, at the attached restaurant, absolutely the WORST breakfast buffet I have ever had in a hotel. We had to leave early, so it was one of the only places open at that hour. Big mistake. Even at 6:30am, the food was cold, stale and generally bad. The omelettes, made to order, were the only good option available. And this for something like $15. I'm sure it's good for other meals, but avoid the breakfast!

I'm confident you can find something better in Chicago for this price.

Location is great, right on north side of river.. good restaurant in lobby (weber), nice clean rooms..

the "gotchas" -
> loud A/C in the rooms
> the internet access is ok, but kinda slow
> the starbucks in the lobby isn't worth it - not a full BUX, take a walk to a real one

Great location, very clean and the staff were very friendly. The room had everything we needed and was very comfortable.