I stayed at this hotel twice in December 2005. The front desk staff was very friendly and genuinely concerned with the quality of my hotel stay each time.(One clerk even said "Welcome home!") Being a Hilton Gold member, I was given a top-floor room, vouchers for breakfast, Starbucks coupons, bottled water coupon, and a $5 coupon to the gift/snack shop. The room was nicely proportioned with a comfortable bed, mini-bar with a microwave, and a desk with complementary Internet service. The bathroom was moderate in size, very clean, and well-lit. Overall, the hotel floor was quiet and orderly. I found a parking spot on the street so I didn't have to pay for parking (after 6pm on Saturday, the parking was free at the meters I found right across from the hotel entrance).

The breakfast vouchers were for continental breakfast at the Weber Grill, but one can upgrade to a full breakfast for a dollar (total $9.95 if paying without a voucher). I found the food and atmosphere to be appetizing and inviting. This is a steal in Chicago for an unlimited breakfast buffet.

I must reiterate that the staff of this hotel make it stand far above its competitors. I have stayed at other hotels with more "stars", but the HGI Chicago Downtown deserves more than 2.5 for the superior "can do" attitude of its staff and its vast array of guest services.

Great Location, great views, very quiet - the only inconvenience was the high cost for parking, but it's worth it. There is a grocery store right around the corner which helps since you have a microwave and fridge in your room. Not one major complaint about my stay which is rare. This is, to use a phrase I saw earlier, a hidden gem in the city.

This hotel was wonderful and much more than I expected. It's new, modern, the furnishings in the room are new, coffee maker and fridge in the room. The front desk employees were ready to help with directions and any way they could.

The icing on the cake is the location! It's close to everything. Right in the heart of shopping a couple blocks from North Michigan Avenue. A short walk to the stores on State and the theater district. Right around the corner from the hotel is a grocery store! Perfect!

The lobby has a modern, minimal look. There is a high priced mini convienent store right off the front desk. A starbucks in the lobby, with very pleasant employees.

I won this hotel on Priceline it's labeled as a 2.5 star. It's way better than that. Whether you win this hotel in a bid or purchase it, you can't loose.

The only negative was room service for breakfast. It was overpriced and horrible. Skip the room service and go to Starbucks in the lobby.
This is a hidden tresure in the city of Chicago.

Superb location, very nice room and friendly, helpful staff. Had booked thru Priceline ($50 per night). Arrived at 5am with the hope that I could leave my luggage and check-in later - no problem, my room was ready and also given free breakfast vouchers (HH Gold). Late check-out was no problem. I called as the free high speed internet would not connect in my room and within 10 minutes they rebooted the system and was working perfectly. Room was clean and decent size and bed was comfortable. Definitely stay again.