We experienced bed bugs in our room while staying at the Omni Chicago Hotel on the Magnificent Mile. We never received a return call from General Manager Sanjay Mahajan after several voicemails. We will never return to the hotel and will work to spread the word. We also heard from several employees from the cleaning staff that this is common in the hotel.

My wife and I stayed at the Omni for five nights over the Labor Day weekend. My conference was held each morning at a different hotel on Wacker Drive. I chose to stay at the Omni because of its superior location.

LOCATION: The corner of Michigan Avenue and Huron. Look it up on a map. It is literally in the middle of the Magnificent Mile. Hotels south of the river may claim to be steps from Michigan Avenue, but that is not the best part of Michigan Avenue. Restaurants are all around. There is a Walgreens one block away to pick up drinks and snacks.

ROOM: This is an all-suite hotel. Here's a tip: Buy an Omni upgrade coupon on Ebay (I paid $20 for mine, so I paid $$ per night for a great upgrade); be sure to check the expiration date. When booking, let the hotel know you have a coupon and ask for the room upgrade. If you are booking months in advance you can even ask for the upgrade before you buy the coupon. We stayed in a corner Executive Level room on the 23rd floor (Room 2317). In addition to the King-sized bed and the bathroom, there was a sofa, a club chair, a sink, a dining table with six chairs, and 3 large windows. Our view was mainly to the north and the west. One couldn't see Lake Michigan from my room, but it was high enough to see many other buildings. The bed was comfortable, nice toiletries, in-room safe. I paid $188 + taxes for this room. Check the hotel website for room specials.

AMENITIES: Here's another tip. Join the Omni Select Guest program. The Omni Chicago doled out the benefits of this program better than any other Omni in which I have stayed. You get free in room wi-fi, complimentary coffee or juice delivered at your desired time; complimentary newspaper. You can even request a high floor, a corner room, and extra towels! The indoor pool is small but serviceable. Fitness center requires room key access.

FOOD: We ate appetizers at 676 once, picked up a flatbread pizza there once, and had room service once. All were top quality.

STAFF: The most courteous staff I have ever encountered. They always spoke to us on our way out or on our way back in. The doormen were helpful. Cabs are always available at the door.

MISC: To get to a guest room from the street level, one must take a first elevator to the 3rd floor (where the front desk is located), then go to a second bank of elevators that goes to floors 4-25. This zigzag elevator sequence turns off some of the guests, but it ensures safety. It makes it difficult for someone to wander in off the street.

Overall, an excellent stay. The only reason I wouldn't stay at the Omni would be if I wanted to pay $500 per night for the Peninsula or Four Seasons. That isn't going to happen.

I stayed at the Omni for one night following a business meeting at another downtown Chicago hotel. I was completely impressed by the service; all personnel during my stay were absolutely outstanding. I checked in quite early (no problem) and was efficiently checked in. My room had a somewhat heavy scent of air freshener (the ONLY negative from the entire stay), which was managed reasonably well by opening the windows. I don't generally require much during my hotel stays, but suffice to say the doorman, housekeeping, the night manager and bartender at 676, the day waiter at 676, and the concierge were amazing - I never waited more than about 30 seconds for anything. The room was very comfy and the amenities were superior. One very tiny complaint - there was no wastebasket near the sink or near the wet bar - had to walk to the other end of the bathroom or sitting room to dispose of kleenex/coffee paraphernalia. One wastebasket would make all the difference. All that said - what a great hotel!! Thanks, Omni - I had a great stay!

I stayed here on a business trip and like the other reviewers, I found just about everything in this hotel to be top class. The on-line check in really saved time as my key was waiting for me when I arrived. My room, a suite, was very large and clean. Even the bathroom was "to scale". I ordered room service one night and found their pizza to be reasonably priced and delicious. The gym had some free weights and a few machines, in addition to some cardio machines; but here again the room was clean, bright and had a nice patio. I didn't see the pool. All the employees were extremely friendly and ready to help. The hotel's location on Michigan Ave is terrific, right next to shops and restaurants. I'd stay there again.