We have just returned from a family trip to Chicago and chose the Omni because of location and because they did a corner suite to house two adults and two children. The level of service, cleanliness and helpfulness at the hotel cannot be over-rated. In particular, both concierges were incredibly helpful for booking trips and recommending places to eat. We loved the hotel but found our room slightly too small for our family - it was only a week though and it would not stop us booking again. The drinks and food are not cheap but I think relatively good value for the location and class of hotel. It was fab!

Just got back from a 4 night stay at the Omni Michigan Avenue and it was without a doubt one of the most remarkable hotel stays we've had in years. During 4 days of our comings and goings, at all and sundry hours, not a single staff member missed a beat -- we were always greeted with a Hello and a Smile by everyone from the doorman to the desk to personnel in the hallways. Doors were opened for us, elevators held and even buttons pushed when our hands were full. Room service appeared when we asked it to and was absolutely delicious, and on a trolley that folds out to a full round table so you aren't stuck eating at the desk or the sofa. And when I called to have the trolley removed, they asked how I'd enjoyed my food - using my name and referring to the actual dishes I'd ordered. Not a single member of the staff was ever too pre-occupied with his/her own work (and never chatter) to engage us as soon as we appeared and consistently went the extra mile even for the most simple requests.

The room itself was very nice, impeccably clean, and very large and the hotel has one of the best spots on the Mag Mile. But it's the service that stands out in my mind above all. I'm from Chicago and return a number of times each year and have stayed at the Peninsula, Four Seasons, Ritz, many of the Hyatts and Hiltons. I tried out the Omni because of the reviews on there and simply can't imagine staying anywhere else next time I'm in Chicago. Congratulations to this team and the GM on impressing the value of these "little things" that make a stay smooth and so memorable.

We just returned from our first trip to Chicago and stayed at the Omni. I read many reviews on trip advisor and picked the Omni based on its wonderful reviews and they were right on. The location, staff, rooms, amenities, etc were all wonderful. Huge thank you to TA members who suggested signing up for the preferred member program. We did that before we left and received complimentary beverages in the morning and newspapers among other perks. I loved being woken up to fresh orange juice and the Chicago Tribune newspaper. We were in room 816 which was perfect. Corner suite with two out of the 3 sides of the rooms being windows with a great view. The room was huge with a gorgeous king bed and great living area with plasma TV. The bathroom amenities were wonderful. I loved soaking in the tub with the mineral salts that were provided. The turn down service was great as well. We would come back to our room with relaxing music playing and our bed ready for us. We ate at their restaurant twice and the breakfast buffet was delicious. The blueberry muffins were the best I have ever had. Everything was so fresh and prepared perfectly. The staff at the Omni is so accomodating. Everyone is always smiling and asking you how your stay is. Have to thank the concierge Melissa and Curtis. They were both so helpful with great dining suggestions and maps for everything we wanted to do. I also used the gym during my stay and it was great. All the machines were top notch and each treadmill has a lcd TV attached. And the gym itself had two plasmas. They also had cold lemon water for you after your workout. I am a stickler for cleanliness and it was sparkling every morning. It really was a fantastic stay at the Omni and we would never stay anywhere else. I also wanted to mention we never heard any construction while we were there. Everything was quiet and we both slept wonderfully on the big comfy bed. Thank you Trip Advisor for another great trip suggestion!

We really enjoyed out stay at the Omni and thought the hotel to offer excellent value and wonderful large spacious suites which we appreciated especially since we had heaps of luggage. The Omni is a very comfortable hotel located in a prime position offering a “ home away from home “ experience.


Location – Absolutely fabulous position just located on the corner of Magnicent Mile and basically opposite the Grand Hyatt Hotel and Peninsular Hotel.

Check-in . Fast, welcoming and efficient but that later came with a problem when entering our room. We noticed some left over food on the kitchen bench and the bed turned down. We immediately rang reception and explained the condition of the room.

Staff were extremely helpful and immediately had us in another room within 5 mins and were sincerely apologetic for any problems. Plus they kindly gave us two free vouchers for breakfast. ( well done ! ).

Room – Our “new” suite 1916 consisted of a small lounge room with couch, coffee table, working desk and a compact kitchenette with tea and coffee facilities. The bedroom was a separate room with a exceptionally comfortable king size bed with lovely city views. Off the bedroom was a very spacious bathroom with a shower over the bath and two vanity units.

We enjoyed having ample space for our luggage and ourselves and found the suite to be very cosy.

Breakfast – was served in the main restaurant bar area with an excellent variety of continental and hot food. Staff members were also very attentive, friendly and polite.

Staff – We would like to thank our maid/ housekeeper who made our stay more pleasurable by the attentive personal service.