We stayed at the Omni for four nights in May. The location was ideal for all the sights and the staff were polite and very helpful. The Fitness Room whilst not over equipped was more than adequate for the amount of people in there. The suite was spacious enough with plenty of wardrobe space.

However, the only negative was that the rooms were a bit dark and in need of decoration and although it was classed as non-smoking, there was an odour of smoke in the room. No doubt redecoration and new carpets would resolve this.

On the whole, we would recommend this as a good place to stay.

***I was a guest at the hotel this is not an employee***
This hotel was very nice! The location was right downtown. The staff was great and very friendly. We needed a pair of shoes from our car and they brought them to our room within min. The restaurant and bar were nice with good food. A little pricey, but worth the money bc of the convenience. The gym was clean with new equipment, a pool, and hot tub! Our room had a beautiful view of Lake Michigan. Our room was squeaky clean with a large desk, a sofa bed, two tv's, and very comfortable beds! This was the first hotel in Chicago that I actually walked around my room without shoes on! The bathroom was the best part bc it was so big. We had four girls getting ready in there with room to spare! We called for more coffee and they brought it up to us and called to make sure we got it. We even lost an earring and housekeeping found it outside our door and gave it to us the next morning. I've been to about 10 different hotels in Chicago and I've found the best one! I will always stay at the Omni!!!!!!

We have just returned from a family trip to Chicago and chose the Omni because of location and because they did a corner suite to house two adults and two children. The level of service, cleanliness and helpfulness at the hotel cannot be over-rated. In particular, both concierges were incredibly helpful for booking trips and recommending places to eat. We loved the hotel but found our room slightly too small for our family - it was only a week though and it would not stop us booking again. The drinks and food are not cheap but I think relatively good value for the location and class of hotel. It was fab!

Just got back from a 4 night stay at the Omni Michigan Avenue and it was without a doubt one of the most remarkable hotel stays we've had in years. During 4 days of our comings and goings, at all and sundry hours, not a single staff member missed a beat -- we were always greeted with a Hello and a Smile by everyone from the doorman to the desk to personnel in the hallways. Doors were opened for us, elevators held and even buttons pushed when our hands were full. Room service appeared when we asked it to and was absolutely delicious, and on a trolley that folds out to a full round table so you aren't stuck eating at the desk or the sofa. And when I called to have the trolley removed, they asked how I'd enjoyed my food - using my name and referring to the actual dishes I'd ordered. Not a single member of the staff was ever too pre-occupied with his/her own work (and never chatter) to engage us as soon as we appeared and consistently went the extra mile even for the most simple requests.

The room itself was very nice, impeccably clean, and very large and the hotel has one of the best spots on the Mag Mile. But it's the service that stands out in my mind above all. I'm from Chicago and return a number of times each year and have stayed at the Peninsula, Four Seasons, Ritz, many of the Hyatts and Hiltons. I tried out the Omni because of the reviews on there and simply can't imagine staying anywhere else next time I'm in Chicago. Congratulations to this team and the GM on impressing the value of these "little things" that make a stay smooth and so memorable.