My fiance and i booked through hotwire, so we didnt know where we would stay untill we paid for it and only paid a discounted amout (normal rooms run around 300 we paid 150 or so) i wouldn't pay 300 to stay in the room we got (i would for a larger one) as it was smaller than the website, but it served its purpoise as we only stayed one night anyways. (also the doors slam loud that was my only other complaint) They also let you bring dogs too which is nice and unusuall we were watching my brother in laws dog (small 2lbs) and might've had to bring her and they were more than willing to work with us on that. We went in just for the weekend and from the second i got there i was amazed at the staff. They were so friendly and it didnt feel fake or forced (like they just wanted a tip) and most times i find people are not as nice to us (we are young 21&22) and i feel like they dont think you will tip well so they dont pay attention to you or arent as friendly and i was really worried about this at the omni because its a very nice place, but they were SO friendly and helpful showed us to the evelvator took our car and informed us of the 50 dollar parking fee for 24hrs (valet) took our bags for us, the front desk was great too she was friendly, when we got up there we called doen to the concierege to ask for the number to Texas De Brazil (which was also AMAZING and very friendly in its own right would reccomend to anyone & everyone) he just went ahead a got us a reservation and made sure it was the time we wanted and everything. The location is to die for too as we went to shop on michigan ave. the next morning we got up and took our bags to be checked it was no problem called for the car like 15 min before we were leaving (when we arrived the valet said it would be 50 dollars for 24hrs and it takes 20 mins for the car to come around so we were warned) and it was there waiting before we got back, they loaded our bags and one of them even took our gross mc donalds bag from the drive up and threw it away. Overall amazing mini vacation, the friendly-ness of the staff was enough to make me come back, they were incredible and really made my trip!, I would more than reccomend this hotel to others.

We stayed at the Omni for four nights in May. The location was ideal for all the sights and the staff were polite and very helpful. The Fitness Room whilst not over equipped was more than adequate for the amount of people in there. The suite was spacious enough with plenty of wardrobe space.

However, the only negative was that the rooms were a bit dark and in need of decoration and although it was classed as non-smoking, there was an odour of smoke in the room. No doubt redecoration and new carpets would resolve this.

On the whole, we would recommend this as a good place to stay.

***I was a guest at the hotel this is not an employee***
This hotel was very nice! The location was right downtown. The staff was great and very friendly. We needed a pair of shoes from our car and they brought them to our room within min. The restaurant and bar were nice with good food. A little pricey, but worth the money bc of the convenience. The gym was clean with new equipment, a pool, and hot tub! Our room had a beautiful view of Lake Michigan. Our room was squeaky clean with a large desk, a sofa bed, two tv's, and very comfortable beds! This was the first hotel in Chicago that I actually walked around my room without shoes on! The bathroom was the best part bc it was so big. We had four girls getting ready in there with room to spare! We called for more coffee and they brought it up to us and called to make sure we got it. We even lost an earring and housekeeping found it outside our door and gave it to us the next morning. I've been to about 10 different hotels in Chicago and I've found the best one! I will always stay at the Omni!!!!!!

We have just returned from a family trip to Chicago and chose the Omni because of location and because they did a corner suite to house two adults and two children. The level of service, cleanliness and helpfulness at the hotel cannot be over-rated. In particular, both concierges were incredibly helpful for booking trips and recommending places to eat. We loved the hotel but found our room slightly too small for our family - it was only a week though and it would not stop us booking again. The drinks and food are not cheap but I think relatively good value for the location and class of hotel. It was fab!