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Omni Chicago Hotel: Traveler Reviews


676 North Michigan Ave, Chicago, IL 60611
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87% Recommend
4.5 of 5 stars 289 reviews
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Location, location, location!

Omni Chicago Hotel

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4 of 5 stars
Surrender_Dorothy   1 contribution
USA
Jun 20, 2009 | Trip type: Couples

This hotel is located in the absolutely best place possible if you are in Chicago on a leisure trip. It's walking distance to most downtown attractions and even if it's raining, it clears up long enough to dash for a short taxi ride back to the hotel. Staff were very serviced oriented, greeted us on site, and seemed genuinely concerned that all aspects of our stay were excellent. Bell staff and concierge and everyone we encountered walking around the hotel engaged us in conversation and opened doors, called elevators, asked how we were doing. We were staying at a discounted rate, but the vast majority of the staff treated us like we were Branjolina :-) Front desk people stood out as slightly cool, but still professional, just not quite up to the standard of the rest of the employees. The restaurant 676 was nice, good view, good food and they have organic choices, and nice options for vegetarians and folks who are careful about fat and added ingredients. Not at all over priced, considering it was a hotel restaurant. Room is great, even the "cheap seats" smallest suite is fabulous, and they make amazing use of the space. Nice decor, nothing spectacular but well done. Furniture was a bit worn and chair arms needed cleaning, but still nicely appointed. Carpet was clean (so you can walk barefoot without fear) and linens were crisp and new-looking. A few small maintenance needs...one handle was broken and the base of the dresser and baseboards are a little scraped up from the vacuum cleaner, mini-bar was not cold enough to entice me to pop open an $8 orange juice, toilet ran a lot, but overall the room was really well cared for. A little mildew staining around shower handle, but it looked like old stains that just need a bit of bleach. It is not worth the regular price, but the Hotwire and Priceline deals for $140-$165 are about what it is worth for the location and the service considering the economy and the other great deals that are out there. In better times, this was certainly worth the $300 or so standard rate, but now they really need to either refresh the room decor or keep those prices competitive. The turndown service certainly makes up for any small wear issues on the furniture! It is wonderful to come back in the evening to the relaxing music and low lights! Construction outside is also a detraction, jackhammering etc, but they can't do anything about that. This is my fifth Omni, and it's not as nice as the one in San Francisco (OMG, that is a gorgeous place!) or Tucson, but from the reviews it looks like this Omni is good for a downtown Chicago hotel and I agree that it was a great place and I will definitely consider it for a future visit.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50_64
  • Member since June 20, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Omni_Manager, Manager
(Management representative)
Jun 26, 2009
We appreciate you taking the time to write a review. We take great care to make sure we keep the hotel in great condition and we are renovating areas as time and occupancy allow. It is great to hear guests who comment on our service quality. We strive to make our guests feel at home when they arrive for their stay. Thanks for choosing to stay with us in our other properties in San Francisco and Tucson as well. We hope you will check out our hotels in other cities across the country.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $258 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Two Thumbs Up Omni

Omni Chicago Hotel

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4 of 5 stars
WestVanMan   12 contributions
West Vancouver, B. C.
Jun 20, 2009 | Trip type: Family
2/2 found this review helpful

Our first time at an Omni Hotel was a most enjoyable one. For starters on the days leading up to the reserved dates of our stay we received a number of emails from Omni which informed us of events happening in Chicago, predicted weather as well as restaurants nearby.

Our arrival and check-in at the hotel, located just a few blocks south of the Hancock Tower on N. Michigan Ave. was a smooth and quick process. Our room, a suite on the 22nd Floor was fairly well appointed. We had our two kids with us so the two double beds and the pull out were put to good use. An armchair could have filled an empty corner in the Living Area and would have been useful to watch the large flat screen or even to rest your feet. The sofa bed sufficed. The beds were very comfortable, firm enough, but still comfy, there was an extra large safe, two TVs, a bar with sink, a large bathroom with two doors and even opening windows. Everything worked well and was very clean.

We had signed up as “Select Guests” which entitled us to morning juice or coffee brought to the room, at least 2 newspapers and free wireless internet (which would have cost $9.95/day otherwise). We also used the “Entertainment Rate” which brought it down to about $240US/night. Given the location, service and hotel class, it was great. We only used the gym facility that had about a dozen machines and an outdoor deck on the 5th Floor. It was clean, well maintained and didn’t fee claustrophobic.

I would stay there again, given the chance.

As for our time spent in the Windy City, all of 3 days, we did a lot including Bobby’s Bike Hike (Northside/Gold Coast with Erin), the Architecture Foundation River Tour, a picnic lunch in Millennium Park, deep dish pizza at Giordano’s, a drink at the top of the Hancock at 6PM (no lines and great light and it beats paying for the observatory 2 floors below as you only pay for the drink), Magnificent Mile shopping and a wrap up dinner at Boka in Lincoln Park. If you are new to Chicago, I would highly recommend all of the above. We hit it just right with the weather, so that helps a lot. For the deep dish pizza, no matter where you go for at dinner time on the weekend (Uno, Due, Gino’s East or Giordano’s) you’re looking at a 2 hour wait, so go later, like 9:30PM. Boka is a fairly new cutting edge restaurant, maybe a couple years old or so. Chef is a Charlie Trotter protégé (C.T. is one of the handful of premier way up-scale restaurants in Chi-town with prices to match) and the menu at Boka is unlike most others. You will not be disappointed with he compilation of tastes and flavors the kitchen will put together, each dish is like a fine wine, complex and long. No Tiramisu, Crème Caramel, chocolate mouse cake or fresh fruit cheesecake on this dessert menu,

Needless to say, we had a great time!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 50_64
  • Member since March 07, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Omni_Manager, Manager
(Management representative)
Jun 26, 2009
We’re glad to hear you enjoyed your stay at the hotel. When the weather cooperates it really makes a visit to Chicago much more pleasant. We’ve heard great things about Boka from our guests and it’s nice to get out and explore the city as your itinerary definitely proves. And your pizza tip should definitely be heeded. Eating later will greatly reduce your wait time. There’s so much good pizza in this city you must check out. Please come back and visit us again soon. We look forward to seeing you and your family.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $258 (year-round)
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Mixed Review - Great Location, too much construction when I was there

Omni Chicago Hotel

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3 of 5 stars
JasonFinkle   2 contributions
Little Rock
Jun 19, 2009 | Trip type: Couples

A great hotel in a great location: steps to the shopping district. If you’re going further afield the regular bus service stops can be found within a block. The lobby and reception area of the Omni were modern and tastefully appointed, a theme which was followed through to the bar and restaurant areas. The hotel room itself was spacious, clean and fairly well appointed with nice decor, a modern flat screen LCD TV and cordless phone. The only negative point was the construction going on right next door. They are completely re-doing the area next to the hotel. So don't think about sleeping in. Apart from that, the service given by the rest of the Omni’s staff was first class. Highly recommended.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 19, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Omni_Manager, Manager
(Management representative)
Jun 19, 2009
Thank you for your review of the hotel. The construction schedule does fluctuate, but they have completed the demolition of the building which created the most volume. The crew does not work on the weekend so this does not affect our guests on Saturdays and Sundays. We’re glad you enjoyed your stay with us despite the occasional noise. If the noise does become a problem, please call the front desk and we will do our best to accommodate a move to a room facing away from the construction.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $258 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Excellent hotel and location, Guests are treated well

Omni Chicago Hotel

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4 of 5 stars
Nwash   13 contributions
Missouri
Jun 18, 2009 | Trip type: Family
1/1 found this review helpful

Very nice hotel located directly on Michigan near great upscale shopping and restaurants. Sirens on Michigan were very noisy all night as was construction next door all day. Service was spectacular and everything was very clean. Turn down every night. Cookies were left for my daughter, along with a bottle of Evian, and a personal note. They had a gift bag for my daughter when we arrived. Concierge was very helpful. Everyone greeted us whenever we came and went. Coffee at the restaurant was excellent. Prices affect the rating for any establishment, however. Parking at $50 is too much. Most downtown parking is $40 or under. Some garages are $15. For $50 a night it should come back cleaned and waxed with fresh cups of coffee inside. We got an excellent deal on travelzoo.com., however our experience sold us on this hotel and we will make an effort to check this hotel first on our next visit.

Prices fluctuate but when it nears $350 this hotel is too expensive. Over 220 is too expensive. $200-220 is reasonably fair but I always try to come in below $200 pretax. Great hotel that gets extra hype from Oprah. With the many great hotels downtown, prices must stay competitive.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 35_49
  • Member since July 24, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Omni_Manager, Manager
(Management representative)
Jun 19, 2009
Thanks for choosing to stay with us on your recent trip to Chicago. During our recent Travelzoo promotion we offered our special rate and we’re glad you took advantage of it. While our parking is $49 per night it does come with in and out privileges during your stay and is competitive with many other downtown and River North hotels. We’re glad you noticed our attention to service. We pride ourselves in treating all our guests to one of the finest experiences of any hotel in Chicago. We hope you and your daughter will visit us again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $258 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Perfect Location, Great Service

Omni Chicago Hotel

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5 of 5 stars
tdl119   14 contributions
Cary, NC
Jun 14, 2009 | Trip type: Couples

Very nice hotel in a perfect location (corner of Michigan Ave and Huron). The rooms are spotless and have a separate sitting area. Room service for breakfast was quick. Our only glitch was the 30 minute delay in getting our room (they offered us a different room on the 5th floor, but there was too much chlorine smell from the pool). We went up a floor to the lounge to wait and Jennifer A. of the concierge staff tracked us down and gave us some food vouchers for our trouble. This is the type of quality service that I have always experienced at Omni's.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50_64
  • Member since January 21, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Omni_Manager, Manager
(Management representative)
Jun 17, 2009
We’re sorry that the chlorine smell was strong on the fifth floor. Occasionally when we treat the pool the smell can be a bit stronger than normal, but we’re glad we were able to relocate you to another room. Jennifer is great at making sure our guests feel warm and welcome. Thanks for sharing your story on your stay with us. We hope you’ll come back and visit us again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $258 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Omni Chicago Hotel Also Known As

  • Omni Chicago
  • Omni Hotel
  • Chicago Omni
Address: 676 North Michigan Ave, Chicago, IL 60611