This hotel is located in the absolutely best place possible if you are in Chicago on a leisure trip. It's walking distance to most downtown attractions and even if it's raining, it clears up long enough to dash for a short taxi ride back to the hotel. Staff were very serviced oriented, greeted us on site, and seemed genuinely concerned that all aspects of our stay were excellent. Bell staff and concierge and everyone we encountered walking around the hotel engaged us in conversation and opened doors, called elevators, asked how we were doing. We were staying at a discounted rate, but the vast majority of the staff treated us like we were Branjolina :-) Front desk people stood out as slightly cool, but still professional, just not quite up to the standard of the rest of the employees. The restaurant 676 was nice, good view, good food and they have organic choices, and nice options for vegetarians and folks who are careful about fat and added ingredients. Not at all over priced, considering it was a hotel restaurant. Room is great, even the "cheap seats" smallest suite is fabulous, and they make amazing use of the space. Nice decor, nothing spectacular but well done. Furniture was a bit worn and chair arms needed cleaning, but still nicely appointed. Carpet was clean (so you can walk barefoot without fear) and linens were crisp and new-looking. A few small maintenance needs...one handle was broken and the base of the dresser and baseboards are a little scraped up from the vacuum cleaner, mini-bar was not cold enough to entice me to pop open an $8 orange juice, toilet ran a lot, but overall the room was really well cared for. A little mildew staining around shower handle, but it looked like old stains that just need a bit of bleach. It is not worth the regular price, but the Hotwire and Priceline deals for $140-$165 are about what it is worth for the location and the service considering the economy and the other great deals that are out there. In better times, this was certainly worth the $300 or so standard rate, but now they really need to either refresh the room decor or keep those prices competitive. The turndown service certainly makes up for any small wear issues on the furniture! It is wonderful to come back in the evening to the relaxing music and low lights! Construction outside is also a detraction, jackhammering etc, but they can't do anything about that. This is my fifth Omni, and it's not as nice as the one in San Francisco (OMG, that is a gorgeous place!) or Tucson, but from the reviews it looks like this Omni is good for a downtown Chicago hotel and I agree that it was a great place and I will definitely consider it for a future visit.
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