My wife and I travelled to Chicago and really were treated like royalty by the hotel staff! (My brother and his wife also stayed during this period.) The front desk staff, the concierge, the Star Bucks server, the restaurant, the lounge servers . . . all were wonderful! The rooms were spacious and the flat screen tv was really great! The bath room was a real plus ... it was huge and had everything one desires. Great view from 20th floor to Michigan Avenue below! Overall, great stay and highly recommended!

This hotel is located in the absolutely best place possible if you are in Chicago on a leisure trip. It's walking distance to most downtown attractions and even if it's raining, it clears up long enough to dash for a short taxi ride back to the hotel. Staff were very serviced oriented, greeted us on site, and seemed genuinely concerned that all aspects of our stay were excellent. Bell staff and concierge and everyone we encountered walking around the hotel engaged us in conversation and opened doors, called elevators, asked how we were doing. We were staying at a discounted rate, but the vast majority of the staff treated us like we were Branjolina :-) Front desk people stood out as slightly cool, but still professional, just not quite up to the standard of the rest of the employees. The restaurant 676 was nice, good view, good food and they have organic choices, and nice options for vegetarians and folks who are careful about fat and added ingredients. Not at all over priced, considering it was a hotel restaurant. Room is great, even the "cheap seats" smallest suite is fabulous, and they make amazing use of the space. Nice decor, nothing spectacular but well done. Furniture was a bit worn and chair arms needed cleaning, but still nicely appointed. Carpet was clean (so you can walk barefoot without fear) and linens were crisp and new-looking. A few small maintenance needs...one handle was broken and the base of the dresser and baseboards are a little scraped up from the vacuum cleaner, mini-bar was not cold enough to entice me to pop open an $8 orange juice, toilet ran a lot, but overall the room was really well cared for. A little mildew staining around shower handle, but it looked like old stains that just need a bit of bleach. It is not worth the regular price, but the Hotwire and Priceline deals for $140-$165 are about what it is worth for the location and the service considering the economy and the other great deals that are out there. In better times, this was certainly worth the $300 or so standard rate, but now they really need to either refresh the room decor or keep those prices competitive. The turndown service certainly makes up for any small wear issues on the furniture! It is wonderful to come back in the evening to the relaxing music and low lights! Construction outside is also a detraction, jackhammering etc, but they can't do anything about that. This is my fifth Omni, and it's not as nice as the one in San Francisco (OMG, that is a gorgeous place!) or Tucson, but from the reviews it looks like this Omni is good for a downtown Chicago hotel and I agree that it was a great place and I will definitely consider it for a future visit.

Our first time at an Omni Hotel was a most enjoyable one. For starters on the days leading up to the reserved dates of our stay we received a number of emails from Omni which informed us of events happening in Chicago, predicted weather as well as restaurants nearby.

Our arrival and check-in at the hotel, located just a few blocks south of the Hancock Tower on N. Michigan Ave. was a smooth and quick process. Our room, a suite on the 22nd Floor was fairly well appointed. We had our two kids with us so the two double beds and the pull out were put to good use. An armchair could have filled an empty corner in the Living Area and would have been useful to watch the large flat screen or even to rest your feet. The sofa bed sufficed. The beds were very comfortable, firm enough, but still comfy, there was an extra large safe, two TVs, a bar with sink, a large bathroom with two doors and even opening windows. Everything worked well and was very clean.

We had signed up as “Select Guests” which entitled us to morning juice or coffee brought to the room, at least 2 newspapers and free wireless internet (which would have cost $9.95/day otherwise). We also used the “Entertainment Rate” which brought it down to about $240US/night. Given the location, service and hotel class, it was great. We only used the gym facility that had about a dozen machines and an outdoor deck on the 5th Floor. It was clean, well maintained and didn’t fee claustrophobic.

I would stay there again, given the chance.

As for our time spent in the Windy City, all of 3 days, we did a lot including Bobby’s Bike Hike (Northside/Gold Coast with Erin), the Architecture Foundation River Tour, a picnic lunch in Millennium Park, deep dish pizza at Giordano’s, a drink at the top of the Hancock at 6PM (no lines and great light and it beats paying for the observatory 2 floors below as you only pay for the drink), Magnificent Mile shopping and a wrap up dinner at Boka in Lincoln Park. If you are new to Chicago, I would highly recommend all of the above. We hit it just right with the weather, so that helps a lot. For the deep dish pizza, no matter where you go for at dinner time on the weekend (Uno, Due, Gino’s East or Giordano’s) you’re looking at a 2 hour wait, so go later, like 9:30PM. Boka is a fairly new cutting edge restaurant, maybe a couple years old or so. Chef is a Charlie Trotter protégé (C.T. is one of the handful of premier way up-scale restaurants in Chi-town with prices to match) and the menu at Boka is unlike most others. You will not be disappointed with he compilation of tastes and flavors the kitchen will put together, each dish is like a fine wine, complex and long. No Tiramisu, Crème Caramel, chocolate mouse cake or fresh fruit cheesecake on this dessert menu,

Needless to say, we had a great time!

A great hotel in a great location: steps to the shopping district. If you’re going further afield the regular bus service stops can be found within a block. The lobby and reception area of the Omni were modern and tastefully appointed, a theme which was followed through to the bar and restaurant areas. The hotel room itself was spacious, clean and fairly well appointed with nice decor, a modern flat screen LCD TV and cordless phone. The only negative point was the construction going on right next door. They are completely re-doing the area next to the hotel. So don't think about sleeping in. Apart from that, the service given by the rest of the Omni’s staff was first class. Highly recommended.