We stayed at the Omni just for one night for going to festivals around Chicago. We don't live very far from Chicago so we took an early train in and arrived at the hotel around 10:30 AM. We were planning on just having our luggage stored so we could right away head out but the front desk rep asked if we were willing to wait just 5-10 minutes, we might be able to check in right away.

We decided to wait and it was really worth it. We were given a 20th story king suite with a nice view. He even apologized that a room wasn't ready immediately....we never expected to have a room that early so already we our expectations were met!

Room was very nice with a bedroom separate from the living area, wet bar and nice bathroom amenities. There was a coffee maker too but we are Omni Select members and they give you a request to complete for the morning and will bring coffee and juice to your room with a newspaper.

We headed out and about and returned tired and ready to rest at the end of the day. So, decided to order room service pretty late....10 PM. The operator said it would take roughly 45 minutes for the food, we weren't really happy but thought....we are late so we will wait. Roughly 25 minutes later we had our food. It was good too. Burgers but with fresh made salads that they specially made since we didn't want the options given on the menu. I like that the food is served on a rolling table too so you don't have to sit eating off a coffee table.

We had turn down service with Evian water delivered just prior to our room service.

Bed was really comfortable and I had requested extra foam pillows and they were waiting at our arrival. The next day we had breakfast in the 676 Restaurant. We just decided on the buffet and it was very good. Fresh fruits that actually not only looked good but tasted good....strawberries, melon, pineapple, etc. Waffles, fresh made omelets, cereals, bagels, etc. Price wasn't bad for Chicago either and I loved their giant coffee cups since we are big coffee drinkers.

Check out was easy...just dial a number and you are ready.

We would most definitely stay at the Omni again. Service was great, hotel has a very nice design. Fitness center was small but had options of equipment. I liked that they have a sun deck with a very nice view of the city. There is construction going on right next door but we never heard a thing in the hotel. Location is very good since it is right on Michigan Avenue in the middle of everything.

first i would like to state that we were at this hotel for two nights celebrating our 40th anniversary. check in was a breeze and after mentioning our anniversary we found a huge piece of delicious chocolate cake delivered to our room with "happy anniversary" written in chocolate syrup on the plate - a wonderful surprise! every time we returned to the hotel - valets, bellmen and desk personal on ground level said "welcome back" lots of smiles throughout the hotel. our corner room was small but very clean and linens were top notch as well as tolietries. we had a wonderful view of south michigan avenue. the rooms need to be redone as are experiencing a somewhat slightly worn look. loved the ameneties at the coffee bar and mini fridge in our room. the reception desk ran off directions for church, macy's marshall fields "walnut room" for lunch and directions to "taste of chicago" in grant park. the location of the hotel is great for walking anywhere! valet parking somewhat higher than normal.

My wife and I travelled to Chicago and really were treated like royalty by the hotel staff! (My brother and his wife also stayed during this period.) The front desk staff, the concierge, the Star Bucks server, the restaurant, the lounge servers . . . all were wonderful! The rooms were spacious and the flat screen tv was really great! The bath room was a real plus ... it was huge and had everything one desires. Great view from 20th floor to Michigan Avenue below! Overall, great stay and highly recommended!

This hotel is located in the absolutely best place possible if you are in Chicago on a leisure trip. It's walking distance to most downtown attractions and even if it's raining, it clears up long enough to dash for a short taxi ride back to the hotel. Staff were very serviced oriented, greeted us on site, and seemed genuinely concerned that all aspects of our stay were excellent. Bell staff and concierge and everyone we encountered walking around the hotel engaged us in conversation and opened doors, called elevators, asked how we were doing. We were staying at a discounted rate, but the vast majority of the staff treated us like we were Branjolina :-) Front desk people stood out as slightly cool, but still professional, just not quite up to the standard of the rest of the employees. The restaurant 676 was nice, good view, good food and they have organic choices, and nice options for vegetarians and folks who are careful about fat and added ingredients. Not at all over priced, considering it was a hotel restaurant. Room is great, even the "cheap seats" smallest suite is fabulous, and they make amazing use of the space. Nice decor, nothing spectacular but well done. Furniture was a bit worn and chair arms needed cleaning, but still nicely appointed. Carpet was clean (so you can walk barefoot without fear) and linens were crisp and new-looking. A few small maintenance needs...one handle was broken and the base of the dresser and baseboards are a little scraped up from the vacuum cleaner, mini-bar was not cold enough to entice me to pop open an $8 orange juice, toilet ran a lot, but overall the room was really well cared for. A little mildew staining around shower handle, but it looked like old stains that just need a bit of bleach. It is not worth the regular price, but the Hotwire and Priceline deals for $140-$165 are about what it is worth for the location and the service considering the economy and the other great deals that are out there. In better times, this was certainly worth the $300 or so standard rate, but now they really need to either refresh the room decor or keep those prices competitive. The turndown service certainly makes up for any small wear issues on the furniture! It is wonderful to come back in the evening to the relaxing music and low lights! Construction outside is also a detraction, jackhammering etc, but they can't do anything about that. This is my fifth Omni, and it's not as nice as the one in San Francisco (OMG, that is a gorgeous place!) or Tucson, but from the reviews it looks like this Omni is good for a downtown Chicago hotel and I agree that it was a great place and I will definitely consider it for a future visit.