I stayed here as part of a business trip. My meeting was at this hotel.
For the price at a "full service" hotel, I expected much more. Granted, it is a historic place, but for $250 per night what we got was the room which was quite small, had a view of the building and a tub that took 10 minutes to drain after a 5 minute shower.
Internet access costs around $18 per day? There is a big fee to use the fitness facility as well and it is nothing special.
The staff is very friendly however.
We didn't eat at the hotel's restaurant...wasn't impressed with the menu for the prices. Walked 2 blocks to a historic italian restaurant and got a full dinner for two for the price of one entree at the hotel.
If you do happen to stay here...there is a place called the Corner Bakery Cafe just down the block...great breakfast, coffee, sandwiches, pasta is ok, soups and cakes/cookies...good prices. (Breakfast with coffee was less than $10)

A colleague and I booked a room here this past Feb for three nights. We were assured that a room with two double beds would be available but when we got there they told us that there were none but added that a rollaway bed could be brought up to the room for $30 a night. The front desk clerk was one of the most rude and condescending people I've ever dealt with. We turned them down on this offer and asked if we could be put on a waiting list for a new room. I reiterated again that we were assured a room would be available and the clerk told me that she "wasn't sure what Priceline promised" but there were no guarantees. The first night I slept in a chair while my colleague took the bed.

The next day we were given the good news that a room may come up but the catch was we had to be in the hotel to receive the room or it would be given to someone else. We were told that we'd have an answer by 2pm. 2pm came and went, finally we were told at 3:30 that the room would be available after wasting a perfectly good afternoon waiting in the hotel lobby. To add insult to injury, upon checkout, they tried to bill me for the rollaway bed even though it was never brought to our room.

The only bright spot in this whole place was the building itself and the conceirge service, the other staff could learn many lessons from them. They were phenomenal offering great suggestions. I would warn anyone about staying here, especially if they booked through an online travel service. If you book through Expedia, Priceline or the like you'll be treated like a second class guest. A flat out horrible experience.

The lobby was very nice and the food was above-average, but the room was very small and the air conditioning did not work. The walls were very thin: I could hear every conversation taking place in the halls and adjoining rooms. The valet and bell service took approximately 30 minutes at check-in and check out. I tipped the bellman while I was waiting for my vehicle, which was a mistake because he left while I was still waiting. I would recommend the Swissotel, better prices, better service, and bigger air conditioned rooms.

Fabulous Location near Millenium Park and State Street shopping.

Stayed here twice for business. First time, my room was a "closet" - the bathroom , closet and the room were so small I barely had room for my suitcase. There was no counter space in the bathroom. 2 people would not have fit in that room. For my last visit, I specially asked for a room NOT like my last stay and bigger than a closet. My room during my latest visit was perfectly fine with 2 beds, nice closet. The bathrooms were still small, but at least there was counter space. It's a dice roll on what kind of room you'll get. Be specific on your request. There are many closet sized rooms in the inventory.

Common areas are very beautiful, but the layout of the lobby is awkward. Check in is on the second floor.

The proximity to the El can bother light sleepers as I could hear the trains.

Convenient to Corner Bakery on same block. CVS across the street. State street shopping around the corner.

Rooms were pricey. I would stay here again only if I received a better deal than a Mag Mile hotel. I would prefer to stay on Michigan Ave for the same price.