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The Palmer House Hilton: Traveler Reviews


17 East Monroe Street, Box 75845, Chicago, IL 60603
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Reviews you can trust

71% Recommend
3.5 of 5 stars 803 reviews
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[ Date ] [ Rating ]
Magnificent Ambiance, Great Room

The Palmer House Hilton

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5 of 5 stars
wanderlust89es   3 contributions
Malaga, Spain
Jun 26, 2009 | Trip type: Business, Solo travel

Ideally located just off Michigan Ave., I could walk to where I needed to go. The hotel is grand in every way, with great decor and ambiance. My room was well-appointed, clean, and the beds comfortable. Excellent soundproofing done with the renovations. I work in hotel management for a living, so I looked for everything I look for when I when I'm on the job. Kudos to two staff members, the Iranian gentleman at the front desk who was very knowledgeable about the area and gave me great directions, even at 1 in the morning, and the valet supervisor during the 1st shift on 06/22. Good service. Overall, I would recommend this hotel to others, and I would definitely stay here again.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Member since May 27, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $241 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great, considering the price

The Palmer House Hilton

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4 of 5 stars
dombroskiw   8 contributions
North Carolins
Jun 25, 2009 | Trip type: Family

We stayed here 4 nights. My husband and I got a King as requested. We paid 25.00 for early check in, but only on one of our 2 rooms. My son was in a room next to us. We had noise problems one night when the guest on the other side of us had the TV on most of the evening and again from 6 am until 8am. I can see where noise could be a big problem here, but we paid 80.00 a night and the location was terrific, the rooms clean, beds comfortable. We were able to spend 5 days exploring Chicago w/o a car or taxi the entire visit.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Member since October 12, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $241 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Got a great room -- even with Hotwire!

The Palmer House Hilton

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4 of 5 stars
ramblin_gal_62   1 contribution
Carol Stream, IL
Jun 25, 2009 | Trip type: Couples

I had booked my hotel stay with Hotwire, and I was a little nervous after reading the reviews of others who had used Hotwire or Priceline. However, we were given a lovely, recently renovated room. The room (including the bathroom) was done in a very nice Art Deco style. It was a bit small; the room had one queen bed (a king would have never fit in there). Whoever designed the room made great use of the available space. The only time the room size was an issue was getting ready in the morning. There wasn't enough space for my husband and I to be in the bathroom at the same time.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since January 15, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $241 (year-round)
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Small room but great style.

The Palmer House Hilton

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4 of 5 stars
GWorldTour   63 contributions
North dakota
Jun 24, 2009 | Trip type: Business

I moved from the Doubletree (same brand) to the Hilton during a 2 week stay and the only thing I can say is that the Palmerhouse Hilton brand rooms were half the size of the Doubletree. However, for my trip the Hilton was better located to where I was working which was great.

The rooms had good style to them but I must say one thing that really bugged me was that there was no WIFI so I had to plug into the desk. At night I like to be able to sit in bed and do things on my laptop and the cord would not reach to the bed, so I could only use the computer at the desk. OK, but you just get used to having WIFI at most business hotels. And the cost was a bit much in my mind for internet. I usually expect it for free, but up to $20.00 a day is a bit of a ripoff in my mind.

The bathrooms were very stylish and the overall hotel is well-styled, especially the lobby. The concierge were very helpful with bags and restaurant advice. All in all good hotel and would stay again but would hope that management take these recommendations to heart, as I'm sure they are common complaints.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Member since January 18, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $241 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
This rooms are not very good, the lobby is nice

The Palmer House Hilton

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3 of 5 stars
ClevelandBeachBoy   87 contributions
Greater Cleveland
Jun 24, 2009 | Trip type: Friends getaway

The lobby of this hotel is historical and beautiful. It's not really a high-class hotel though. The rooms are far from high class. The carpet is dingy and old-looking. The room did not have a coffee maker. I don't think I have ever stayed in a hotel that had a coffee maker. This hotel does have a Starbucks as many hotels do of this type. The rooms are also small. There is little room between the beds and the tv and the bathrooms are small. You wouldn't be able to close the bathroom door if you were sitting on the toilet. You would have to get up so your knees would not hit the door. There was no room to put anything in the bathroom. The bathroom door had peeling paint. The lobby had a lot of people and the ceiling was beautiful. I booked this through hotwire at $79/night ($189.30 with taxes and fees for 2 nights). I asked for a room with two double beds and they said no such rooms were available. They asked if I wanted a rollaway bed for $35/night, and I declined. As with most hotels in Chicago, parking is very expensive, so if you drive in, call some places around and you can get overnight parking at less than half the price of the hotel. The Millenium Park garage is nearby and is much cheaper. The room had virtually no view other than being able to see part of the Jersey Boys sign from a theater.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since July 29, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $241 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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The Palmer House Hilton Also Known As

  • Hilton Hotel Chicago
  • Hilton Hotel Palmer
  • Palmer House Chicago
  • Palmer House Hilton
  • Chicago Palmer House Hilton
  • Palmer House Hilton Chicago
  • Palmer Hilton House
  • Hilton Chicago
  • Chicago Hilton
Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603