Ideally located just off Michigan Ave., I could walk to where I needed to go. The hotel is grand in every way, with great decor and ambiance. My room was well-appointed, clean, and the beds comfortable. Excellent soundproofing done with the renovations. I work in hotel management for a living, so I looked for everything I look for when I when I'm on the job. Kudos to two staff members, the Iranian gentleman at the front desk who was very knowledgeable about the area and gave me great directions, even at 1 in the morning, and the valet supervisor during the 1st shift on 06/22. Good service. Overall, I would recommend this hotel to others, and I would definitely stay here again.

We stayed here 4 nights. My husband and I got a King as requested. We paid 25.00 for early check in, but only on one of our 2 rooms. My son was in a room next to us. We had noise problems one night when the guest on the other side of us had the TV on most of the evening and again from 6 am until 8am. I can see where noise could be a big problem here, but we paid 80.00 a night and the location was terrific, the rooms clean, beds comfortable. We were able to spend 5 days exploring Chicago w/o a car or taxi the entire visit.

I had booked my hotel stay with Hotwire, and I was a little nervous after reading the reviews of others who had used Hotwire or Priceline. However, we were given a lovely, recently renovated room. The room (including the bathroom) was done in a very nice Art Deco style. It was a bit small; the room had one queen bed (a king would have never fit in there). Whoever designed the room made great use of the available space. The only time the room size was an issue was getting ready in the morning. There wasn't enough space for my husband and I to be in the bathroom at the same time.

I moved from the Doubletree (same brand) to the Hilton during a 2 week stay and the only thing I can say is that the Palmerhouse Hilton brand rooms were half the size of the Doubletree. However, for my trip the Hilton was better located to where I was working which was great.

The rooms had good style to them but I must say one thing that really bugged me was that there was no WIFI so I had to plug into the desk. At night I like to be able to sit in bed and do things on my laptop and the cord would not reach to the bed, so I could only use the computer at the desk. OK, but you just get used to having WIFI at most business hotels. And the cost was a bit much in my mind for internet. I usually expect it for free, but up to $20.00 a day is a bit of a ripoff in my mind.

The bathrooms were very stylish and the overall hotel is well-styled, especially the lobby. The concierge were very helpful with bags and restaurant advice. All in all good hotel and would stay again but would hope that management take these recommendations to heart, as I'm sure they are common complaints.