I came for a weekend away, to enjoy shopping and sightseeing in Chicago. I've stayed at several 5-star hotels before, but this one far surpassed all the others (and all my expectations). The hotel is gorgeous (from the stunning lobby to the rooms and view),and the service was impeccable. EVERYONE was so friendly and polite, and no request was too much trouble. They take pleasure in service, down to the tiniest detail, and it shows. They have a 24-hour IT staff to help with high-speed internet access, which could not be more secure, due to several precautions they take. The concierge was amazing -- always had several recommendations for restaurants, whether I wanted something upscale or simple, and was quite helpful in securing tour tickets. The Sunday brunch was an experience in itself -- superb. Overall, this hotel comes closest to perfection of any that I have visited. I stayed 3 nights and didn't want to leave. I definitely plan to return and would recommend it to anyone.

This is a magificant, well run Ritz in an outstanding location downtown Chicago. The service was outstanding. Of course, the rate I paid was discounted (group), and although still a little high, was very much worth the price. The bed and bathroom features are exceptional. The service is outstanding. We had a lovely stay and would return without question.

formally the four seasons, close to mall, retaurants and everything.Attended a wedding here in Nov of last year. Stayed for two nights, had a blast.
Been to chicago several many times on business and leisure.
other nice hotels the penisula chicago and also trump international hotel and towers chicago.

My family and I stayed here for a night after attending a Notre Dame football game in October of 2008. The hotel itself is actually a Four Seasons, but it carries the name Ritz Carlton. Don't expect to get any Ritz Carlton perks when staying here as it is truly a Four Seasons property. The rooms were great and we especially like the double sinks in the bathroom. The bed was very comfortable and we had a great view of the city. The location of the hotel can't be beat as it is just minutes away from great dining and shopping. We were fortunate enough to have breakfast here on our last morning and found it to be pricey but very good. We have stayed in many Ritz Carlton hotels and found this one to be very good. The only complaint I have against the hotel is that you don't get any Ritz Carlton perks due to the fact that it is simply a Four Seasons managed hotel.