Stayed at the Ritz with a business group in late May. The group had previously stayed at the Four Seasons (basically across the street). I much preferred the Four Seasons. The rooms at the Ritz were nice, but not outstanding. I extended my stay to be with family and so was paying for the room for an additional three nights. Even at the discounted rate procurred by the group and extended to me, it was only a middling experience. However, the gym was quite nice with excellent amenities. I did not have a chance to try the Spa. The breakfast was good, but service was uneven. The car service was usually prompt. The lobby on the 12th floor is nothing to get excited about. All in all it was just OK - But, a Ritz OUGHT to be great!

I came for a weekend away, to enjoy shopping and sightseeing in Chicago. I've stayed at several 5-star hotels before, but this one far surpassed all the others (and all my expectations). The hotel is gorgeous (from the stunning lobby to the rooms and view),and the service was impeccable. EVERYONE was so friendly and polite, and no request was too much trouble. They take pleasure in service, down to the tiniest detail, and it shows. They have a 24-hour IT staff to help with high-speed internet access, which could not be more secure, due to several precautions they take. The concierge was amazing -- always had several recommendations for restaurants, whether I wanted something upscale or simple, and was quite helpful in securing tour tickets. The Sunday brunch was an experience in itself -- superb. Overall, this hotel comes closest to perfection of any that I have visited. I stayed 3 nights and didn't want to leave. I definitely plan to return and would recommend it to anyone.

This is a magificant, well run Ritz in an outstanding location downtown Chicago. The service was outstanding. Of course, the rate I paid was discounted (group), and although still a little high, was very much worth the price. The bed and bathroom features are exceptional. The service is outstanding. We had a lovely stay and would return without question.

formally the four seasons, close to mall, retaurants and everything.Attended a wedding here in Nov of last year. Stayed for two nights, had a blast.
Been to chicago several many times on business and leisure.
other nice hotels the penisula chicago and also trump international hotel and towers chicago.