The Sutton Place is a boutique hotel, with an extremely small lobby, practically, non-existent; however, the staff are friendly, helpful & accommodating. The hotel is surrounded by many nice restaurants, stores, and nightspots. It really is in a great location. We spent 2 nights in May'09 in a junior suite. It was modernly decorated, with nice plush bathrobes/slippers, but the room had much less amenities than I expected a Junior suite to have. It was comfortable, very clean, but not impressive. My suite was on the 17th floor and the views of Chicago were fantastic from my room. We had a very pleasant stay; and the Pancake House restaurant directly in front of the hotel serves delicious breakfast. I would definitely stay at this hotel again

My husband and I stayed at this great little hotel this past week-end June 5th to the 7th, and if we get back to Chicago I would only want to stay at Sutton Place. The location was fine for us, in a trendy area only 2 or 3 blocks to great shopping on the Magnifient Mile. Also a plus in the location is all the wonderful restaurants only steps away, we ate at The LUX bar, Travern on Rush, and Hugo the Frogs Bar. Our walk to the Navy Pier only took us 30 mins. Other than that we easily found taxis right in front our the Sutton when ever we needed.
Now for the hotel itself, the lobby is fairly small, but our room (1405) was huge, along with the bath that had a separate shower stall from the tub. Both were extremely clean with great water pressure. I did enjoy using the complimentary bath robe. Only negative for the bathroom was no magnifying mirror. Our bed was king size and very comfortable.
One of the best things about this place is the staff, all were helpful, competent, and friendly especially the concierge Cheryl Rule, she did a fantastic job for us more than once.

Have stayed at this hotel several times. Not only is it centrally located, its very quiet despite being in a very busy and active neighborhood. The staff is excellent, the place is always clean and fresh, the decor is amazingly soothing and the view of downtown and/or the lake just breathtaking! The last time we stayed at the hotel, it was to host a birthday sleepover for our son and his friends. The kids LOVED the penthouse we got, as the view of the lake was incredible, the lower level was spacious and kid friendly, with a big screen television and surround sound, which was perfect for their movie watching adventures.

I spent a night at the Sutton for a quick overnight trip and was very impressed. The staff was welcoming at check-in and seemed genuinely interested in how my stay was at check-out. They offer a complimentary car service and the driver is very personable (and pleasantly chatty), too.

I stayed in room 614 which was tucked in a corner at the end of a hallway, so it was quiet. It faced Bellevue and Rush so I was concerned there may be street noise, but there wasn’t at all. The room was incredibly spacious with a sitting area, decent sized desk/chair and plenty of closet and drawer space. It was tastefully decorated and had a large flat screen TV. The bathroom was also very big and included a shower and separate jacuzzi tub.

Only two minor complaints: 1) all of the lights seemed a bit dim even at their brightest (really only an issue at night), and 2) there weren’t enough outlets. I only had a cel phone and laptop to plug in, yet needed to do some finagling.

I used the fitness center the morning that I was there, and it had ample equipment but was a bit cramped. I’d steer clear of rooms around 509, as the fitness center is right across the hall (510, if I remember correctly). Seems like it could be slightly noisy if you’re right next door or across the hall.

Room service was tasty and prices were more or less in line with what I’d expect for room service (high for what it is). They offered a “recession menu,” too, although if you’re ordering room service my guess is you’re not terribly concerned with saving $2…

Overall I was really happy with my stay and would (and already have) recommended it to friends.