I stayed here over Valentines weekend and to my DISMAY lost a pair of diamond earrings. Once I called downstairs to report them missing, they immediately began to find out where they were. The security guy decided to check the vaccuum cleaner (thinking they may have fell off the counter) and he FOUND ONE OF THE EARRINGS!! He then continued to look through the vacuum and when he didn't find the second one, he looked through the trash and found the SECOND EARRING! The backs were a little bent up so the manager then came out and told me that they would pay for diamond's to be reset.
Besides the wonderful customer service by the front desk and security, the hotel is absolutely beautiful!
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