I stayed here over Valentines weekend and to my DISMAY lost a pair of diamond earrings. Once I called downstairs to report them missing, they immediately began to find out where they were. The security guy decided to check the vaccuum cleaner (thinking they may have fell off the counter) and he FOUND ONE OF THE EARRINGS!! He then continued to look through the vacuum and when he didn't find the second one, he looked through the trash and found the SECOND EARRING! The backs were a little bent up so the manager then came out and told me that they would pay for diamond's to be reset.

Besides the wonderful customer service by the front desk and security, the hotel is absolutely beautiful!

This place is BEAUTIFUL! Brand new rooms, gorgeous decor...I had to check again to make sure it was a Holiday Inn. I travel about 9 months out of the year, all over the world, and quite frankly...this is one of the nicest hotels I've stayed in. It is in a complex with 6 or so other properties (Hilton Garden Inn, Hampton, Marriott, Courtyard, Holiday Inn Express, Residence Inn and a Sleep Inn) They all look brand new. This room has beautiful linens, dark wood decor, flat panel tv, HS internet, etc. It truly looks like a much more expensive property. The restaurant, Coaches, was very nice as well. The Cobb salad was loaded with blue cheese, bacon, a grilled chicken breast, etc. So big I had to take 1/2 back to the room. All I can say is I am impressed! Only drawback is the area (right outside Midway Airport) but you can jump on the shuttle back to the airport and take the Orange line into the city (which I plan to do tomorrow night) if you want some nightlilfe, etc. but I have a big day tomorrow so it was nice to have an awesome room to relax in to prepare for my meeting. There are also two other restaurants in the complex (Dempsey's at the Marriott and a TGI Friday's) so there are some choices if you are here for a short stay and need to be close to Midway. From the looks of the other hotels, I would imagine they are all very nice, but this is one extremely nice Holiday Inn. Great staff too! Wish I had brought my camera because I would really like to copy this decor for my bedroom at home.

Brand new property. Clean neat and efficient. Friendly staff. I liked the off-lobby restaurant w bar. Nice pool area indoors w nice work-out room. Great menu at the restaurant and a good beer selection. I appreciate being able to stay and eat on site with out having to "taxi" around.